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Octopus 'smart' electric meter with two kWh readings

pulling_my_hair_out · 2024-11-04 14:04:22

Octopus recently had smart meters fitted, then partly commissioned. The gas meter works, they get readings from it, but the electric meter wouldn't commission, so we were told by the person who came to do it. However, Octopus are now saying that they are getting readings from the smart electric meter, but they are not what…

Comments

Swipe Posts: 5,686 Forumite

7 November 2024 at 7:43PM

I had the exact opposite of the OP when I switched from EDF to E.On Next. I was a Profile 2 (Economy 7) but erroneously only incrementing the Rate 1 register even though the ALCS was turning my storage heaters on and off. It took 9 days of phoning daily until I spoke to someone who understood and knew how to actually fix the issue.

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