Refunding riding lessons

Spies

LightFlare said:

How did and how much did you pay ?

Its via a booking website, due to booking lessons in advance the total amount of credit is £180, it was paid by debit card

lincroft1710

They may not be "stringing you along". Following the vet's visit, they could be in a better position to know whether the horse will soon be better or they will have to get another horse or refund you. I presume you would wish to continue the lessons rather than a refund.

eskbanker

Spies said:

PHK said:

What is the riding school proposing to do ?

They keep stringing us along saying to wait for the next vet visit, this was 4 weeks ago

But it's not necessarily unreasonable for them to postpone some lessons - did the booking specify any commitment to supply x lessons within y weeks, for example, or was it just open-ended as a prepayment for x lessons?

Spies

eskbanker said:

Spies said:

PHK said:

What is the riding school proposing to do ?

They keep stringing us along saying to wait for the next vet visit, this was 4 weeks ago

But it's not necessarily unreasonable for them to postpone some lessons - did the booking specify any commitment to supply x lessons within y weeks, for example, or was it just open-ended as a prepayment for x lessons?

No that is true, but at what point does it become silly, 3 months, 6?

eskbanker

Spies said:

eskbanker said:

Spies said:

PHK said:

What is the riding school proposing to do ?

They keep stringing us along saying to wait for the next vet visit, this was 4 weeks ago

But it's not necessarily unreasonable for them to postpone some lessons - did the booking specify any commitment to supply x lessons within y weeks, for example, or was it just open-ended as a prepayment for x lessons?

No that is true, but at what point does it become silly, 3 months, 6?

There won't be a simple one-size-fits-all answer to that, so it'll depend on the circumstances, as they'd ultimately be assessed by an independent body such as a court - neither party can really set a deadline unilaterally but have you asked them what happens if the vet declares the horse unfit next time too?

born_again

Spies said:

LightFlare said:

How did and how much did you pay ?

Its via a booking website, due to booking lessons in advance the total amount of credit is £180, it was paid by debit card

So you paid a 3rd party here,
Who are you actually talking to over the issue?

Arunmor

With four horses out in the stable at the moment I know how tricky they can be.  Take an abscess in the hoof for example they can spring from nowhere and render the animal lame for weeks and that is just one example of what can go wrong.  (Plenty of videos online showing gruesome abscesses).  Can you drop in easily to see them, face to face is always better.

Spies

born_again said:

Spies said:

LightFlare said:

How did and how much did you pay ?

Its via a booking website, due to booking lessons in advance the total amount of credit is £180, it was paid by debit card

So you paid a 3rd party here,
Who are you actually talking to over the issue?

The riding school

born_again

Spies said:

born_again said:

Spies said:

LightFlare said:

How did and how much did you pay ?

Its via a booking website, due to booking lessons in advance the total amount of credit is £180, it was paid by debit card

So you paid a 3rd party here,
Who are you actually talking to over the issue?

The riding school

Do you still want to do the lessons, or have you changed your mind?

Spies

born_again said:

Spies said:

born_again said:

Spies said:

LightFlare said:

How did and how much did you pay ?

Its via a booking website, due to booking lessons in advance the total amount of credit is £180, it was paid by debit card

So you paid a 3rd party here,
Who are you actually talking to over the issue?

The riding school

Do you still want to do the lessons, or have you changed your mind?

If they could fulfil their obligation then yes