Refunding riding lessons

Spies

I think I know the answer to this but wanted other opinions.

If you have paid money to an equestrian centre for riding lessons, and the horse you have to ride due to ill health is no longer available to ride, can they refuse to refund you even if their policy for cancellations says no refunds only credit?

It wont be possible to use the credit without an appropriate horse to ride so surely they can't keep the money?

eskbanker

I think that the devil will be in the detail, i.e. Ts & Cs, etc, but what is the trader's proposal to address the unavailability of that specific horse?

Spies

eskbanker said:

I think that the devil will be in the detail, i.e. Ts & Cs, etc, but what is the trader's proposal to address the unavailability of that specific horse?

Nothing in their terms refers to unavailability of the horse only cancellation terms, 48 hours before lesson, no monetary refunds etc

eskbanker

Spies said:

eskbanker said:

I think that the devil will be in the detail, i.e. Ts & Cs, etc, but what is the trader's proposal to address the unavailability of that specific horse?

Nothing in their terms refers to unavailability of the horse only cancellation terms, 48 hours before lesson, no monetary refunds etc

So what is the trader's proposal to address the unavailability of that specific horse?

Alderbank

Not clear to me, is it the horse that's ill or you?

Grumpy_chap

Won't an equestrian centre have alternative horses available, including with whatever the particular criteria were that made the specific horse suitable with your medical needs?

Spies

Grumpy_chap said:

Won't an equestrian centre have alternative horses available, including with whatever the particular criteria were that made the specific horse suitable with your medical needs?

No other big horses are available, the horse has illness not the rider so weight limit is reduced 

pinkshoes

So due to your weight you can only ride one specific horse, and that horse is no longer available due to being ill? 

When you booked the riding lessons, did they ask you to specify your weight or meet you in person?

If they have weight limitations on horses, then it's up to the centre to make sure they have sufficient horses to ride if they allow you to make a booking. If they have no horses suitable for your weight range then they need to refund. 

PHK

What is the riding school proposing to do ?

Spies

PHK said:

What is the riding school proposing to do ?

They keep stringing us along saying to wait for the next vet visit, this was 4 weeks ago

LightFlare

How did and how much did you pay ?