Missing additional Nectar points on Sainsbury saved items.

Sarahspangles

GillyLucy said:

Mine have turned up too. It looks like there was a problem last week.
Strangely enough in my Facebook feed this morning there was sponsored Nectar ad about boosting your budget by collecting & spending @ Sainsbury & there are lots of comments on there about missing additional  as well as stolen points posted in response.

It’s not necessarily ‘down’ due to a problem. When I used to work on IT projects, we’d typically take a system offline on Thursday night, work on it through Friday/Saturday/Sunday and then have it tested and running again for the working week. You might say that Nectar would be offline at the busiest time, but all the transactions would simply be saved in a queue. The IT team need to do their work while nobody in the office needs to use the system (and so they can’t see how much pizza we eat)

We tend to think of Sainsbury’s and Nectar as the same thing, but Sainsbury’s bought Nectar and nothing is seamless.

If OH didn’t want to use Sainsbury’s I’d have dumped them by now, I think the way Nectar and Tesco Clubcard work treats customers disrespectfully, we shouldn’t have to work so hard to get the real price. It is the real price, they put the shelf price up to force people to use the app so we have to see their marketing and so they can harvest our data.

GillyLucy

Agree it could have been a scheduled upgrade but to save the Nectar resources being tied up with customers contacting them re missing points a message could be posted on the phone line/chat/messenger lines up front to say this is the case & to check again in x days. Instead I had to provide my Nectar no/DOB/address etc only to be told to check again 48 hours later. Whilst they are tied up dealing with this they could have been dealing with customers with other questions they could help with.
I am aware from previous missing points they wont do anything for 48 hours so I didn't raise until after that time. 

teaselMay

mine appeared this morning too, noticed as I walked into Sainsburys, looks as though there's just a lag. Their system can't scan yellow sticker bar codes at the moment either, it's like many others pretty glitchy

General_Grant

teaselMay said:

mine appeared this morning too, noticed as I walked into Sainsburys, looks as though there's just a lag. Their system can't scan yellow sticker bar codes at the moment either, it's like many others pretty glitchy

When I asked about this at the Smart Shop terminals a member of staff said it was because of fraudulent use.  (I don't know but perhaps people were scanning YS things but taking items in date.)

BlueSky66

This is third time I am missing points from Sainsbury's. The first time was on 11th October. I contacted Nectar, using their online chat, but they said I had to wait 28 days to receive bonus points. I offered to send them the receipt but they said that was against their policy. The next time I should have received points using an instore coupon, the points appear on my receipt but Nectar said I have to contact Sainsbury's for instore points. I am still waiting for a response from Sainsburys. On Friday, 1st November, I should have received more than 900 bonus points but only received 120 points. I do not know if those points are some of the original missing points from October because all the latest bonus points are still showing, as saved, in the app. BTW, @Sarahspangles if you go to nectar.com on a PC/laptop you can still take screenshots of saved offers. I have also noticed that the app used to show what you received the points for, i.e. which item you had purchased, but that feature seems to have disappeared. Having to wait 28 days for multiple missing points makes it impossible to track them. 

teaselMay

General_Grant said:

teaselMay said:

mine appeared this morning too, noticed as I walked into Sainsburys, looks as though there's just a lag. Their system can't scan yellow sticker bar codes at the moment either, it's like many others pretty glitchy

When I asked about this at the Smart Shop terminals a member of staff said it was because of fraudulent use.  (I don't know but perhaps people were scanning YS things but taking items in date.)

That would make sense if that's the reason. Minor inconvenience really. What I don't like is the lag when you spend Nectar points, I've been trying to use them as they accumulate, so £2.50 worth here and there, it takes a few days for those points to come off the total on the app and so as it's our nearest shop I have to remind myself that the total isn't the real total if I nip in for a loaf

General_Grant

General_Grant said:

teaselMay said:

mine appeared this morning too, noticed as I walked into Sainsburys, looks as though there's just a lag. Their system can't scan yellow sticker bar codes at the moment either, it's like many others pretty glitchy

When I asked about this at the Smart Shop terminals a member of staff said it was because of fraudulent use.  (I don't know but perhaps people were scanning YS things but taking items in date.)

The machines not scanning yellow stickers applies to all terminals - Smart Shop, regular Self Scan, and the staffed check-outs.  A member of staff has to manually enter details for each item.
This really discourages people (well, me at least) from bothering with the reduced stuff as it will take so much longer to complete a purchase.  Maybe for one item (like my shopping today) but not more than 2 items.

teaselMay

I asked last time and the assistant confirmed it's because of people putting yellow stickers on non yellow sticker items including bringing in yellow stickers from other shops.