Don't know what route to go down to try and get a refund/compensation

lichio2024

eskbanker said:

lichio2024 said:

Also FYI someone above stated the whole weekend booking was £480. I'm not sure where that figure came from, it was I believe about £560.

Presumably your own words?

lichio2024 said:

The 1/6 of the booking would have been about £80.

That's my poor maths then!! I should pay more attention to my children's times tables

born_again

lichio2024 said:

Thanks very much all.
To clarify, I'm not particularly interested in pursuing a loss of enjoyment claim. I think at this point I mainly want to recover c. £200 which is the Travelodge plus taxis (need to dig out receipts for exact amounts). I do feel aggrieved that our first evening was effectively spoiled by having to deal with the property owners and booking somewhere new, but overall it's just one of those things. I have been made more aggrieved by the crappy attitude of both booking.com and the property owners. They are a small business with their own website and are listed on companies house, so I have an address. Run by two Russians out of Saffron Walden it turns out. 
I will use the above post as the basis of a letter before action.

You mention previously about being refunded & having to pay again.

At that point was that before you went away? Which I take was then a direct payment to the letting co.
Also was the 1st payment showing as Booking.Com on your credit card?

Seems like they are using Booking.C as a advertising site & then refunding & getting people to book direct, which I would guess Booking.C would not be happy about..