Don't know what route to go down to try and get a refund/compensation

Alderbank

lichio2024 said:

The £180 was for one room, for two nights. In a popular tourist city over a weekend, and booked at the very last minute, it actually felt reasonable. 
It did slightly ruin the weekend though, which was a university reunion, as we weren't all together and the first night was entirely spent trying to communicate with the property owners. 

Had they offered to bring over a blow up mattress and bedding we might have accepted that. But their only suggestion was a) a completely inappropriate alternative some distance away in shared accommodation, or b) someone slept on a very small sofa with no bedding 

Which begs the question why you didn't just pop into Argos in that popular tourist city for a blow up mattress and a sleeping bag (or duvet and pillow)?
They would have cost you a third of the room cost, no messing about with taxis and everyone staying together.

You could still have made a claim of course.

Aylesbury_Duck

lichio2024 said:

Aylesbury_Duck said:

lichio2024 said:

Why only 1/6 of the booking refunded for chargeback? That would be less than £100.
That wouldn't cover the cost, and I feel I'd rather pursue small claims (money claim online?) if that was the case. 
If I did that should I put the property owners or booking.com on the form? 
The owners have openly admitted that the property was not as described, on WhatsApp, and have already offered a refund (but they are now ignoring any attempt to get them to follow through)

For what?  The court won't award you more than you incurred in cost.

For the cost of the hotel we had to book? That was £180. Plus the cost of taxis to and from the hotel to the accommodation. 
The 1/6 of the booking would have been about £80. I don't see why I should be out of pocket because the property owner had, by their own admission, removed one of the beds?
I do appreciate that my own feeling of being aggrieved holds no weight legally, which is why I'm asking, but what I incurred in cost was just over £200, which is more than someone suggested I could get via chargeback. 

Oh, I see.  I misunderstood.  Yes, I think you need to be "made good", i.e. in the same financial position you would have been in had the sofa bed been present.

EssexHebridean

Alderbank said:

Olichio2024 said:

The £180 was for one room, for two nights. In a popular tourist city over a weekend, and booked at the very last minute, it actually felt reasonable. 
It did slightly ruin the weekend though, which was a university reunion, as we weren't all together and the first night was entirely spent trying to communicate with the property owners. 

Had they offered to bring over a blow up mattress and bedding we might have accepted that. But their only suggestion was a) a completely inappropriate alternative some distance away in shared accommodation, or b) someone slept on a very small sofa with no bedding 

Which begs the question why you didn't just pop into Argos in that popular tourist city for a blow up mattress and a sleeping bag (or duvet and pillow)?
They would have cost you a third of the room cost, no messing about with taxis and everyone staying together.

You could still have made a claim of course.

I don’t think many people would consider it reasonable if they booked accommodation which said it had a certain number of beds, to then be told that actually, they ought to have provided one of those beds themselves? The OP also hasn’t said exactly what time of day it was, but as they refer to having to spend “the first evening” sorting the issue out it may well be that nowhere was open by that stage anyway! 

lichio2024

Alderbank said:

lichio2024 said:

The £180 was for one room, for two nights. In a popular tourist city over a weekend, and booked at the very last minute, it actually felt reasonable. 
It did slightly ruin the weekend though, which was a university reunion, as we weren't all together and the first night was entirely spent trying to communicate with the property owners. 

Had they offered to bring over a blow up mattress and bedding we might have accepted that. But their only suggestion was a) a completely inappropriate alternative some distance away in shared accommodation, or b) someone slept on a very small sofa with no bedding 

Which begs the question why you didn't just pop into Argos in that popular tourist city for a blow up mattress and a sleeping bag (or duvet and pillow)?
They would have cost you a third of the room cost, no messing about with taxis and everyone staying together.

You could still have made a claim of course.

It was quite late on a Friday night, we were staying on the outskirts of the city with no car, so I'm not even sure there would have been an Argos open by the time our discussions with the property owners were "concluded", at I think between 9 and 9.30pm. I believe it was mentioned in discussions between myself and the other holiday guests early on, but I naively assumed the property owners would just offer to pay for a hotel, after they had admitted removing a bed. If I'd known I'd end up £180 out of pocket I might have done differently, but here we are. 

I'm just not sure I have the time or energy to pursue a small claim, but then I swing back around to not wanting to let them get away with it. I'm mainly cross with myself for not paying with the credit card the second time around as I think that would have made this much more straightforward 

born_again

lichio2024 said:

Aylesbury_Duck said:

lichio2024 said:

Why only 1/6 of the booking refunded for chargeback? That would be less than £100.
That wouldn't cover the cost, and I feel I'd rather pursue small claims (money claim online?) if that was the case. 
If I did that should I put the property owners or booking.com on the form? 
The owners have openly admitted that the property was not as described, on WhatsApp, and have already offered a refund (but they are now ignoring any attempt to get them to follow through)

For what?  The court won't award you more than you incurred in cost.

For the cost of the hotel we had to book? That was £180. Plus the cost of taxis to and from the hotel to the accommodation. 
The 1/6 of the booking would have been about £80. I don't see why I should be out of pocket because the property owner had, by their own admission, removed one of the beds?
I do appreciate that my own feeling of being aggrieved holds no weight legally, which is why I'm asking, but what I incurred in cost was just over £200, which is more than someone suggested I could get via chargeback. 

You mention "I" here.
Are the other 5 not splitting the cost same as I hope they did for the accommodation?

Ergates

lichio2024 said:

Aylesbury_Duck said:

lichio2024 said:

Why only 1/6 of the booking refunded for chargeback? That would be less than £100.
That wouldn't cover the cost, and I feel I'd rather pursue small claims (money claim online?) if that was the case. 
If I did that should I put the property owners or booking.com on the form? 
The owners have openly admitted that the property was not as described, on WhatsApp, and have already offered a refund (but they are now ignoring any attempt to get them to follow through)

For what?  The court won't award you more than you incurred in cost.

For the cost of the hotel we had to book? That was £180. Plus the cost of taxis to and from the hotel to the accommodation. 
The 1/6 of the booking would have been about £80. I don't see why I should be out of pocket because the property owner had, by their own admission, removed one of the beds?
I do appreciate that my own feeling of being aggrieved holds no weight legally, which is why I'm asking, but what I incurred in cost was just over £200, which is more than someone suggested I could get via chargeback. 

You wouldn't be able to claim for both the 1/6 of the accommodation *and* the hotel.  It would be reasonable to be reimbursed for the hotel (+ taxis) as that was an additional cost.  

lichio2024

born_again said:

lichio2024 said:

Aylesbury_Duck said:

lichio2024 said:

Why only 1/6 of the booking refunded for chargeback? That would be less than £100.
That wouldn't cover the cost, and I feel I'd rather pursue small claims (money claim online?) if that was the case. 
If I did that should I put the property owners or booking.com on the form? 
The owners have openly admitted that the property was not as described, on WhatsApp, and have already offered a refund (but they are now ignoring any attempt to get them to follow through)

For what?  The court won't award you more than you incurred in cost.

For the cost of the hotel we had to book? That was £180. Plus the cost of taxis to and from the hotel to the accommodation. 
The 1/6 of the booking would have been about £80. I don't see why I should be out of pocket because the property owner had, by their own admission, removed one of the beds?
I do appreciate that my own feeling of being aggrieved holds no weight legally, which is why I'm asking, but what I incurred in cost was just over £200, which is more than someone suggested I could get via chargeback. 

You mention "I" here.
Are the other 5 not splitting the cost same as I hope they did for the accommodation?

I haven't asked yet. I had thought it was booked on a credit card and it would be quite straightforward to get it back. 

lichio2024

Ergates said:

lichio2024 said:

Aylesbury_Duck said:

lichio2024 said:

Why only 1/6 of the booking refunded for chargeback? That would be less than £100.
That wouldn't cover the cost, and I feel I'd rather pursue small claims (money claim online?) if that was the case. 
If I did that should I put the property owners or booking.com on the form? 
The owners have openly admitted that the property was not as described, on WhatsApp, and have already offered a refund (but they are now ignoring any attempt to get them to follow through)

For what?  The court won't award you more than you incurred in cost.

For the cost of the hotel we had to book? That was £180. Plus the cost of taxis to and from the hotel to the accommodation. 
The 1/6 of the booking would have been about £80. I don't see why I should be out of pocket because the property owner had, by their own admission, removed one of the beds?
I do appreciate that my own feeling of being aggrieved holds no weight legally, which is why I'm asking, but what I incurred in cost was just over £200, which is more than someone suggested I could get via chargeback. 

You wouldn't be able to claim for both the 1/6 of the accommodation *and* the hotel.  It would be reasonable to be reimbursed for the hotel (+ taxis) as that was an additional cost.  

I'm not trying to claim for both. I only want the amount I am out of pocket, ie approx £200

I was after advice on whether I should be putting booking.com or the property owners on the money claim online, or if there was another approach I hadn't considered. 

user1977

lichio2024 said:

Ergates said:

lichio2024 said:

Aylesbury_Duck said:

lichio2024 said:

Why only 1/6 of the booking refunded for chargeback? That would be less than £100.
That wouldn't cover the cost, and I feel I'd rather pursue small claims (money claim online?) if that was the case. 
If I did that should I put the property owners or booking.com on the form? 
The owners have openly admitted that the property was not as described, on WhatsApp, and have already offered a refund (but they are now ignoring any attempt to get them to follow through)

For what?  The court won't award you more than you incurred in cost.

For the cost of the hotel we had to book? That was £180. Plus the cost of taxis to and from the hotel to the accommodation. 
The 1/6 of the booking would have been about £80. I don't see why I should be out of pocket because the property owner had, by their own admission, removed one of the beds?
I do appreciate that my own feeling of being aggrieved holds no weight legally, which is why I'm asking, but what I incurred in cost was just over £200, which is more than someone suggested I could get via chargeback. 

You wouldn't be able to claim for both the 1/6 of the accommodation *and* the hotel.  It would be reasonable to be reimbursed for the hotel (+ taxis) as that was an additional cost.  

I was after advice on whether I should be putting booking.com or the property owners on the money claim online, or if there was another approach I hadn't considered. 

booking.com are merely agents, so it's the owners your claim is against. As they say in their terms: "We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience."

the_lunatic_is_in_my_head

user1977 said:

lichio2024 said:

Ergates said:

lichio2024 said:

Aylesbury_Duck said:

lichio2024 said:

Why only 1/6 of the booking refunded for chargeback? That would be less than £100.
That wouldn't cover the cost, and I feel I'd rather pursue small claims (money claim online?) if that was the case. 
If I did that should I put the property owners or booking.com on the form? 
The owners have openly admitted that the property was not as described, on WhatsApp, and have already offered a refund (but they are now ignoring any attempt to get them to follow through)

For what?  The court won't award you more than you incurred in cost.

For the cost of the hotel we had to book? That was £180. Plus the cost of taxis to and from the hotel to the accommodation. 
The 1/6 of the booking would have been about £80. I don't see why I should be out of pocket because the property owner had, by their own admission, removed one of the beds?
I do appreciate that my own feeling of being aggrieved holds no weight legally, which is why I'm asking, but what I incurred in cost was just over £200, which is more than someone suggested I could get via chargeback. 

You wouldn't be able to claim for both the 1/6 of the accommodation *and* the hotel.  It would be reasonable to be reimbursed for the hotel (+ taxis) as that was an additional cost.  

I was after advice on whether I should be putting booking.com or the property owners on the money claim online, or if there was another approach I hadn't considered. 

booking.com are merely agents, so it's the owners your claim is against. As they say in their terms: "We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience."

Hello OP

This is the important thing to note, your claim is with the accommodation owner rather than Booking.com.

Booking.com might offer a few quid go away money but probably not as much as you feel you are due. 

It is a shame you paid again after they refunded as that would have been a real bargaining chip to pay much less.

OP can you advise what the purpose of the stay was?

@born_again does the refund/repayment actually have any bearing on S75?