Flight upgrades failure by agent

Cookiefudge1

I have requested by email that an online travel agent upgraded my flights.  I was given a price to which i said yes please book them.   i heard nothing for over 24 hours despite emailing and would only receive auto response that they are awaiting confirmation from ticketing dept . Today I rang and was told that the agent assigned to me had her day off yesterday and guess what - she didnt book them and costs have increased by £1700 ! Am currently awaiting a manager call back .    Surely the agent should have passed my file onto a colleague for a planned day off ?  Do I have any rights on this ?

MattMattMattUK

Cookiefudge1 said:

I have requested by email that an online travel agent upgraded my flights.  I was given a price to which i said yes please book them.   i heard nothing for over 24 hours despite emailing and would only receive auto response that they are awaiting confirmation from ticketing dept . Today I rang and was told that the agent assigned to me had her day off yesterday and guess what - she didnt book them and costs have increased by £1700 ! Am currently awaiting a manager call back .    Surely the agent should have passed my file onto a colleague for a planned day off ?  Do I have any rights on this ?

It depends on the terms and conditions, but almost certainly not. They might offer a small gesture of good will off of the new price, but probably will not.

In the future it would make sense to book direct to avoid these kind of issues.