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Faulty 2nd hand Car - Fixed - But still has the original problem

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2stixoftwixes
2stixoftwixes Posts: 98 Forumite
Fifth Anniversary 10 Posts Name Dropper
edited 29 October 2024 at 3:30PM in Consumer rights
I bought my daughter a 2017 Hundai i10 back in late February for £6500
This is her first car

It had 72,000 miles on the clock, but had full service history and it was bought from a dealer that had excellent reviews. They gave a 3 month warranty on it, and I took out a 3 year warranty as well

Unfortunately, it was drinking oil, (2 litres every 2 weeks) so a couple of days before the warranty was about to expire I informed the dealer of the problem, they bought a part that they hoped would fix it, but it didn't so I recontacted them and ended up taking it to a garage that they use for all their servicing. 
The garage told me they would have to take the engine apart to find the problem
The dealer did offer my daughter a temporary car, but as she had just past her test it was going to cost a fortune to insure and we agreed to leave it for a few weeks to solve the problem

The garage ended up having the car for over 7 weeks July / August
They had to completely strip the engine down, get it re-bored and lots of other things

The dealer did pay for all the work that the garage carried out

I eventually picked the car up early September

My daughter went off to uni, so hadn't driven it much before she left (and the oil was full), but she came back 2 weeks ago and had been using the car quite a lot.

Today I checked the oil, only to find that it was right at the bottom of the dipstick and needed over 2 litres of oil.

The original problem still exists

I am fed up with this car, it has been none stop problems since we got it, been off the road for nearly 8 weeks
plus trips down to the garage and the dealer

Where do I go from here?
What legal rights do I have





Comments

  • tacpot12
    tacpot12 Posts: 9,242 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    edited 30 October 2024 at 1:47PM
    The Consumer Rights Act 2015 gives you the right to return the car for a partial refund. The dealer is allowed to subtract an amount for the use that your daughter had of the car. 

    The dealer mght try to claim that that amount of oil usage is normal. If they do, ask them to provide evidence of this. Anything that is hidden away on Hyundai's internal systems is crying out for a judicial punishment, e.g. if it's a known fault that Hyundai have been hiding from consumers. You might need to engage an expert witness to confirm that the car is faulty. 

    If you have home insurance, check to see if you have legal expenses cover as part of your policy. If youd, call the legal helpline provided by your insurer for advice. 

    If you don't have this cover as part of your home insurance, you will need to engage a solicitor (ask them how much they will charge!) or take the dealer to court yourself.

    You might also try to engage Hyudai directly, especially if you are going to allege the fault is a design flaw that Hyundai know about.
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
  • born_again
    born_again Posts: 20,303 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Well Kia take 1 ltr per 2K miles as OK. Hyundai I would guess are the same.

    But strip & rebore of a engine seems to be less cost effective than a reconditioned engine.

    Which make you wonder it they actually did a rebore, or just put new rings in?
    Life in the slow lane
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