Internet drops 20 times an hour

2

Comments

  • cjdew
    cjdew Posts: 113 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    400ixl said:
    You don't need Vodafone, you log onto the router and in the admin panel you can access them.
    17:11:15Category: lan
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:11:13Category: lan
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:11:11Category: lan
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:11:11Category: lan
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:11:07Category: system
    Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
    17:10:54Category: lan
    DHCPACK(br-lan) 192.168.1.62 d4:92:5e:66:53:b9 VDF0132_6653B9
    17:10:54Category: lan
    DHCPREQUEST(br-lan) 192.168.1.62 d4:92:5e:66:53:b9
    17:10:51Category: system
    Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
    17:10:45Category: firewall
    DROP guest in: IN=br-guest OUT= MAC= SRC=0000:0000:0000:0000:0000:0000:0000:0000 DST=ff02:0000:0000:0000:0000:0000:0000:0016 LEN=136 TC=0 HOPLIMIT=1 FLOWLBL=0 PROTO=ICMPv6 TYPE=143 CODE=0
    17:10:45Category: firewall
    DROP guest in: IN=br-guest OUT= MAC= SRC=0000:0000:0000:0000:0000:0000:0000:0000 DST=ff02:0000:0000:0000:0000:0000:0000:0016 LEN=136 TC=0 HOPLIMIT=1 FLOWLBL=0 PROTO=ICMPv6 TYPE=143 CODE=0
    17:10:36Category: firewall
    DROP wan in: IN=pppoe-wan OUT= MAC= SRC=60.205.136.28 DST=81.78.152.75 LEN=60 TOS=0x00 PREC=0x00 TTL=47 ID=6685 DF PROTO=TCP SPT=40370 DPT=6379 WINDOW=64240 RES=0x00 SYN URGP=0 MARK=0x8000000
    17:10:35Category: system
    Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
    17:10:24Category: lan
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:10:24Category: lan
    Ignoring MLD pkt on non snooping enabled bridge interface lan



    I have no idea what these mean, but this is the log, i think? 
  • 400ixl
    400ixl Posts: 4,482 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Can you filter it on WAN?

    Nothing in what you have put there is related to the ISP connection. Its also only a 1 minute period.

    Quick check on the Vodafone forum and it looks like the log entry should be something like

    [645976.512171] DROP wan in: IN=pppoe-wan OUT= MAC= src=93.174.93.231 DST=90.246.254.208 LEN=40 TOS=0x00 PREC=0x00 TTL=247 ID=31678 PROTO=TCP SPT=55932 DPT=15211 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
  • cjdew
    cjdew Posts: 113 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    400ixl said:
    Can you filter it on WAN?

    Nothing in what you have put there is related to the ISP connection. Its also only a 1 minute period.

    Quick check on the Vodafone forum and it looks like the log entry should be something like

    [645976.512171] DROP wan in: IN=pppoe-wan OUT= MAC= src=93.174.93.231 DST=90.246.254.208 LEN=40 TOS=0x00 PREC=0x00 TTL=247 ID=31678 PROTO=TCP SPT=55932 DPT=15211 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000
    24 OCTOBER, 24
    17:53:20Category: undefined
    wl0.1: dhd_prot_ioctl: status ret value is -2 cmd=127
    17:53:18Category: undefined
    failed to send packet: Network is unreachable
    17:53:18Category: undefined
    failed to send packet: Network is unreachable
    17:53:18Category: undefined
    failed to send packet: Network is unreachable
    17:53:18Category: undefined
    failed to send packet: Network is unreachable
    17:53:16Category: undefined
    Failed to send to ff02::1%guest@br-guest (Cannot assign requested address)
    17:53:12Category: undefined
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:53:10Category: undefined
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:53:10Category: undefined
    Ignoring MLD pkt on non snooping enabled bridge interface lan
    17:51:27Category: wan
    broadcom_wds_script get_qos_device information: [] [TO_WAN]
    17:51:27Category: wan
    broadcom_wds_script get_qos_device: priotag_wan and wds0.1.1.10
    17:51:27Category: wan
    broadcom_wds_script get_qos_device: vlan_wan and wds0.1.1.10
    17:51:27Category: wan
    broadcom_wds_script get_qos_device information: [] [TO_WAN]
    17:51:23Category: wan
    broadcom_wds_script get_qos_device information: [] [TO_WAN]
    17:51:23Category: wan
    broadcom_wds_script get_qos_device: priotag_wan and wds0.1.1
    17:51:23Category: wan
    broadcom_wds_script get_qos_device: vlan_wan and wds0.1.1
    17:51:23Category: wan
    broadcom_wds_script get_qos_device information: [] [TO_WAN]
    17:51:23Category: wan
    Network device 'wds0.1.1' link is up
    17:51:19Category: wan
    Network device 'wds0.1.1.10' link is up
  • cjdew
    cjdew Posts: 113 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    The above is with WAN selected, it won't let me click on "show more" any more than 3 times 🤔
  • M25
    M25 Posts: 342 Forumite
    Third Anniversary 100 Posts Name Dropper Photogenic
    Pretty sure Vodafone can see those logs and quality of the connection if they want to.

    You should go back to Vodafone and complain again and ask them to resolve it. If they aren't helping then go to their website and make a general complaint https://www.vodafone.co.uk/help-and-information/complaints (look for the online form).

    In the meantime stop using 'boosters' or any other crap just stick with the router and ethernet and if you have to use the wi-fi then use it. You should have your mind in test mode so the less stuff connected the better. 

    Do you get similar test speeds throughout the day and night? https://www.speedtest.net/


    It sounds like the problem is in your house but if it isn't moving providers may not help.
  • cjdew
    cjdew Posts: 113 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    M25 said:
    Pretty sure Vodafone can see those logs and quality of the connection if they want to.

    You should go back to Vodafone and complain again and ask them to resolve it. If they aren't helping then go to their website and make a general complaint https://www.vodafone.co.uk/help-and-information/complaints (look for the online form).

    In the meantime stop using 'boosters' or any other crap just stick with the router and ethernet and if you have to use the wi-fi then use it. You should have your mind in test mode so the less stuff connected the better. 

    Do you get similar test speeds throughout the day and night? https://www.speedtest.net/


    It sounds like the problem is in your house but if it isn't moving providers may not help.
    Similar speed days and night. 
    Drops consistently, no matter what time of day. 
    If I don't have 1 booster 7 metres away from the router, then wifi is unusable, unless I stand 2 to 3 metres from the router. It physically won't pick up anything.
    The router is in a porch behind a thin door, with a brick wall 2 small bricks thick.
    My main device use is phones, then laptop for work from next week, so I don't want to pay nearly £40 a month to only be able to use a laptop with an ethernet cable? 

    I have spoken to Vodafone complaints team and they said get technical to fix it. Technical based in Egypt have now said, "don't know, our wifi isn't always compatible".

    I don't understand how the problem is the house if Openreach say it's ok their end, we have tried multiple devices, stood within metres of the router etc? Further away from the router? Can you help me, with what it could be in the house so I can investigate? 

    Thank you 


  • 400ixl
    400ixl Posts: 4,482 Forumite
    1,000 Posts Third Anniversary Name Dropper
    You need to get the Vodafone technical team to be focussing on the drop outs. Fix that before dealing with the range side of it.

    To deal with the range:
    Option 1 is to move the router as it is in the worst place possible. As it is full fibre there will be an ethernet cable between the router and the modem point on the wall. Replace that with a longer cable to be able to move the router nearer to the centre of the house.

    Option 2 is to buy a mesh router solution where the main router stays where it is but you place other devices around to boost the signal. Similar to extenders but better.

    But focus first of all on the drop outs. If you can see in the logs that the WAN connection is dropping and then coming back up then Vodafone should also be able to see that and then need an engineer from OpenReach to come out ideally. That costs them money and Vodafone do not like doing it so you will have to be robust.
  • Penguin_
    Penguin_ Posts: 1,535 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Had Vodafone broadband at home & was fine for 3 months, then it got beyond. Similar situation to yourself really, was told there was issues at the exchange, which would have affected all my neighbours - none of whom had any internet issues (except for the one other house who was with Vodafone). 

    Long story short, I put complaints in & was allowed to leave penalty free after 5 months.
  • cjdew
    cjdew Posts: 113 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    Penguin_ said:
    Had Vodafone broadband at home & was fine for 3 months, then it got beyond. Similar situation to yourself really, was told there was issues at the exchange, which would have affected all my neighbours - none of whom had any internet issues (except for the one other house who was with Vodafone). 

    Long story short, I put complaints in & was allowed to leave penalty free after 5 months.
    I have been reading this has happened to multiple people, who then struggled to leave. Luckily as we are only a few weeks in they said we can go. 

    Which provider did you go to and is it better? 
  • Penguin_
    Penguin_ Posts: 1,535 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    I've moved to Sky, haven't had one issue with them.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.9K Banking & Borrowing
  • 252.7K Reduce Debt & Boost Income
  • 453.1K Spending & Discounts
  • 242.9K Work, Benefits & Business
  • 619.7K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture