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Repair issue with dehumidifier
WhoWasThatCat
Posts: 1 Newbie
Looking for advice or opinions here:
I have a Meaco dehumidifier bought so far as I remember in February 2021. It has just developed a fault. I looked into sending it to Meaco for repair: I am aware that it is out of warranty and am happy to pay any reasonable repair charge (so far as I am concerned, this would be up to about 75% of the original cost as I hate planned obsolescence). The problem is that I no longer have proof of purchase or indeed any idea which retailer I bought it from and without proof of purchase, Meaco refuse to repair it.
Am I alone in thinking that this is an odd policy? I've gone through my old emails, but they don't go back that far. I can't download bank statements that old (unless, presumably I go into the bank in person and ask them to do it, I certainly can't do it online) so I can't work out from which online retailer I bought it. I have an idea which retailer it would have been but it looks as though I bought as a guest.
Can anyone shed any light on why Meaco have this policy?
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You are not alone in thinking that is an odd policy - I think the same. No idea why they might say that - but will be looking with interest to see if anyone else can suggest a reason!🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00
Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
WhoWasThatCat said:Looking for advice or opinions here:I have a Meaco dehumidifier bought so far as I remember in February 2021. It has just developed a fault. I looked into sending it to Meaco for repair: I am aware that it is out of warranty and am happy to pay any reasonable repair charge (so far as I am concerned, this would be up to about 75% of the original cost as I hate planned obsolescence). The problem is that I no longer have proof of purchase or indeed any idea which retailer I bought it from and without proof of purchase, Meaco refuse to repair it.Am I alone in thinking that this is an odd policy? I've gone through my old emails, but they don't go back that far. I can't download bank statements that old (unless, presumably I go into the bank in person and ask them to do it, I certainly can't do it online) so I can't work out from which online retailer I bought it. I have an idea which retailer it would have been but it looks as though I bought as a guest.Can anyone shed any light on why Meaco have this policy?0
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are you sure you can't download bank statements from 2021? which bank are you with?0
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EssexHebridean said:You are not alone in thinking that is an odd policy - I think the same. No idea why they might say that - but will be looking with interest to see if anyone else can suggest a reason!Life in the slow lane1
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Just a thought from another thread - could this be anything to do with them requiring products to be registered with them on purchase or they will not deal with repairs?🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00
Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her0 -
I can understand a warranty repair but refusing to carry out a service, which they presumably profit from, without original proof of purchase is just odd.
I wonder if whoever OP is dealing with is confusing what's required for a paid repair with what's required for a warranty repair?In the game of chess you can never let your adversary see your pieces0
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