Do I accept EasyJet Offer?

sparky40

Please bear with me, its a long one!

My partner and I went on holiday with EasyJet to Tunisia at the beginning of September. 
When we arrived we discovered our room was a 4 min walk through a busy public medina / shopping area. Our room was isolated, the only room located here and was the sole room up a flight of stairs. 
The walk itself was obviously not an issue, however as it was through a public shopping area we had to take swim wear / clothes with us to change into poolside as we couldn't walk through this area in wet swim wear. 
We asked to move rooms and were told to wait, 2 hr reception sit we were told no as these were the easyjet rooms. 
On the first night I woke to men on our landing trying the door and looking through the shutter. Bearing in mind we were the only room near here so it  wasn't a mistaken room issue.
We asked again the following day to move, after another 2 plus hours reception sit, we were told ok but come back tomorrow. 
Day 3 arrived, we went back and were told there were no more rooms. At this point we contacted EasyJet as I wasn't comfortable sleeping in the room. We were placing chairs againt the door. We finally got moved after another 3 hrs in reception. 

I contacted EasyJet when we got home. They have offered £196, 15% of the holiday which I believe is standard.

Should I push for more? We spent the first 3 days of the holiday worrying, stressing and in and out of reception! 

DullGreyGuy

How is there a landing with only a single room?

So day 3 you got moved... how many more days were you there?

sparky40

DullGreyGuy said:

How is there a landing with only a single room?

So day 3 you got moved... how many more days were you there?

It was an apartment. Living room, kitchen, bathroom, bedroom.  This is the top of the stairs which came in off the street. The blue shutter are the living room window and the apartment door is just beside them. Ours was the only apartment here. 

We were there a further 4 days. 

eskbanker

sparky40 said:

Day 3 arrived, we went back and were told there were no more rooms. At this point we contacted EasyJet as I wasn't comfortable sleeping in the room. We were placing chairs againt the door. We finally got moved after another 3 hrs in reception. 

Regardless of what happened before they were informed, if EasyJet resolved the issue promptly after you notified them then I'm surprised that they're offering as much as 15% to be honest, so personally I'd take it.

Westin

You fail to mention the accommodation name so we can’t look at the description of the rooms or complex.

Whilst EasyJet Holidays don’t have Reps visiting hotels, they do provide a 24/7 contact number for issues and concerns.  It seems you only made that contact after 3 days and shortly after the hotel offered you an alternative room.

I also feel the 15%/£196 gesture is generous. I can’t see why you would receive more.

jimi_man

Yup, I’d take it. Seems a reasonable offer for what you’ve described. 

sparky40

Thanks for the feedback guys. 😊

sparky40

Westin said:

You fail to mention the accommodation name so we can’t look at the description of the rooms or complex.

Whilst EasyJet Holidays don’t have Reps visiting hotels, they do provide a 24/7 contact number for issues and concerns.  It seems you only made that contact after 3 days and shortly after the hotel offered you an alternative room.

I also feel the 15%/£196 gesture is generous. I can’t see why you would receive more.

On day 2 the hotel promised they would have an alternative room the following morning if we stuck it one more night.
We gave them the benefit of the doubt and waited until day 3.  When on day 3 they went back on their word and said they couldn't move us we contacted EasyJet that morning.  We were then moved after lunch time on day 3. Apologies if that wasn't clear 🙂 

Thanks for your feedback. It's the first time I've ever had to male a complaint like this so had no idea what was a decent amount or not!