Southampton Town Quay

andybuk99

Just a little update. The registered keeper sent a complaint as recommended and received this email today.

"Dear ,

 

Thank you for your correspondence in relation to the above referenced parking charge.

 

All of Parkingeye’s correspondence has been issued in line with the Single Code of Practice we are a member of the Approved Operator Scheme."

So will wait for the next stage. Cheers all.

andybuk99

Received this

Dear Sir / Madam,

We are writing in relation to the Parking Charge incurred on 13 October 2024 at 17:36, at

Town Quay 1, Southampton car park. The terms and conditions of parking at this car park

are clearly outlined, with ample signage displayed throughout the area.

Previously, we contacted you to request additional evidence in support of your appeal

concerning the parking event above. Our records indicate that we have not received a

response or any further evidence from you, and the Parking Charge remains outstanding.

As we are not in receipt of any evidence to confirm the parking terms were not breached,

your appeal has been unsuccessful. If you wish to have your case independently

assessed, please be advised, there is an independent appeals service (POPLA) which is

available to motorists who have had an appeal rejected by a British Parking Association

Approved Operator. Contact information and further information can be found enclosed.

See also www.popla.co.uk

As a gesture of goodwill, we have extended the discount period for a further 14 days from

the date of this correspondence.

A payment can be made by telephoning 0330 555 4444, by visiting

www.parkingeye.co.uk/payments or alternatively by posting a cheque/postal order to

Parkingeye Ltd, PO Box 117, Blyth, NE24 9EJ. Please ensure you write your reference

number on the reverse of any cheque/postal order so the payment can be allocated.

By law we are also required to inform you that Ombudsman Services (www.ombudsman-

services.org/) provides an alternative dispute resolution service that would be competent

to deal with your appeal. However, we have not chosen to participate in their alternative

dispute resolution service. As such should you wish to appeal then you must do so to

POPLA, as explained above.

Please note, if the Parking Charge was issued in Scotland/Northern Ireland, only the

driver can appeal to POPLA (Parking on Private Land Appeals).

If you have received this correspondence via email, please allow 24 hours for our

systems to reflect the discounted value before making a payment via our automated

payment line or website

Coupon-mad

All normal. We don't need to see a rejection email. It's just a well trodden template; nothing new nor specifically related to your case.

See the Newbies thread post 3 for POPLA or just ignore them and come back if they try a small claim. The latter is easier than POPLA.

andybuk99

So the registered keeper just received the LBCCC from PE. They have contacted ABP who deny there is anything they cab do.

Am I right in thinking the next move would be to name the driver?

KeithP

andybuk99 said:

So the registered keeper just received the LBCCC from PE. They have contacted ABP who deny there is anything they cab do.

Am I right in thinking the next move would be to name the driver?

No, you are totally wrong with that line of thought.

Why on earth would you want to name the driver?
On land covered by byelaws, liability can only be attributed to the driver. That point has been made several times throughout this thread.
In other words, all the time they don't know who was driving they cannot make a successful claim against anyone.

andybuk99

Thanks.

So they should email PE litigation team to try and resolve it?

Tia

KeithP

andybuk99 said:

Thanks.

So they should email PE litigation team to try and resolve it?

Tia

Why not follow the guidance in the NEWBIES thread?

The first few paragraphs of the second post of the NEWBIES thread explain how to react upon receipt of a Letter of Claim.

andybuk99

With utmost respect I thought I had read it and it stated to
If you get a LBCCC direct from ParkingEye (not from DCBLegal on their behalf) email PEye's litigation team with facts / receipts / blue badge / proof of patronage, to try to resolve the dispute:

kryten3000

Yes, but you don't name the driver and give away your main defence point!

The only time it might be better to name the driver is with a "double dip" case (2 visits counted as one) so the driver can truthfully state their movements during the time the operator states the vehicle was parked.

andybuk99

Thanks.

The other part which didn't paste that I copied which I was referring to.

Treat the ParkingEye email as your 'last gasp' chance to appeal. Alternatively, they'll accept you naming the driver & postal address (and should reissue the PCN and start again with the driver being allowed to appeal).