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UK Car Park Management (CPM) Ticket Assistance

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  • The driver was there on business, loading / unloading. The business provides a service to a client in the building and stops there for 5 minutes twice a day, 3 to 4 days a week.
  • Coupon-mad
    Coupon-mad Posts: 152,455 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 21 October 2024 at 2:23PM
    So why hasn't the client's management team cancelled the PCN or told you who the site property firm is (they can cancel it)?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Ah, yes! Have asked the client and they have provided the name of the management company. Is there a template complaint or do we just simply say what we were doing there and why we thing we should have it cancelled? We've been told by the resident that the management company aren't that great, but guess it's worth a shot?
  • Le_Kirk
    Le_Kirk Posts: 24,649 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Complaints come better from the heart, not a template! Most companies will just bin template complaints as they can spot them a mile off, especially if they start "I hope this message finds you well" or similar rhubarb!
  • CCTicket
    CCTicket Posts: 12 Forumite
    10 Posts
    Great, thank you. I'll get something written up now.
  • Coupon-mad
    Coupon-mad Posts: 152,455 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    CCTicket said:
    Great, thank you. I'll get something written up now.
    Why not just skim-read through SUCCESSFUL COMPLAINTS ABOUT PPCs which is the first hyperlink in the NEWBIES thread? 

    Thousands of successful examples!
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • CCTicket
    CCTicket Posts: 12 Forumite
    10 Posts
    Update.

    As expected appeal unsuccessful and we cannot make contact with the management company, no response to emails or calls.

    I'll re read the newbies thread for next steps but I think it's POPLA from memory, so will get to work on this.
  • Coupon-mad
    Coupon-mad Posts: 152,455 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Not with UKCPM!  No POPLA.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • CCTicket
    CCTicket Posts: 12 Forumite
    10 Posts
    Not with UKCPM!  No POPLA.

    Great, thank you!

    So IGNORE until 'Letter of/before Claim' and also IGNORE anything from so called "debt collectors"

    I believe this to be the way to go now?
  • CCTicket
    CCTicket Posts: 12 Forumite
    10 Posts
    Update

    The Management company has gotten in touch to say that have requested that the ticket is cancelled and will update us when they hear back.

    They also said they would take our Registrations and make them exempt from future tickets.

    Fingers crossed this all works!

    Thank you all for your help with this!
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