ebay cancelled sales

soolin

red_boots2 said:

I have had more in the last 30 days than the previous 15yrs of using eBay.

2 for a Vintage collection only mirror, where both times after paying the buyer wanted to send a courier. One courier even showed up 3 days after I had cancelled as the buyer didn't bother to cancel the courier.

Even stranger I have had 4 on a phone case where each time after buying they've cancelled saying it won't fit the phone as they didn't read the description and/or title.

All of them had paid and asked to cancel afterwards.

This was what I was getting.

 After the run of these I  only have 2 since which is annoying, but not as bad as 4 in 2 weeks. 

RFW

Murphybear said:

According to the eBay community 

“ Sellers can't leave negative (or neutral) feedback for buyers because too many sellers were using the threat of negative retaliation to discourage less than positive feedback from buyers no matter how warranted it was.”

There were a few reasons. Some sellers left retaliatory feedback, even if they had a negative for justifiable reasons. In the earlier days of Ebay, feedback was quite important to buyers and a negative, for whatever reason put them off buying. I used to make the argument that there wasn't anywhere where sellers could leave feedback for buyers. I think I was right back then, now we have variations of consumer feedback with Uber and AirBnB, amongst others.

dinosaur66

happens in about 1 in 200 sales

my guess is what happens is they impulse buy and then do another search and see the same item cheaper after they have bought mine

i just agree to refund and relist

there are some obvious mentally challenged people who ask for refunds as well (  i read feedback left for others and normally even second purchase was faulty ) and they are protected by ebay rules wheras sellers are not / i dont engage just refund / claim back sale from the taxman and move on .

soolin

dinosaur66 said:

happens in about 1 in 200 sales

my guess is what happens is they impulse buy and then do another search and see the same item cheaper after they have bought mine

i just agree to refund and relist

there are some obvious mentally challenged people who ask for refunds as well (  i read feedback left for others and normally even second purchase was faulty ) and they are protected by ebay rules wheras sellers are not / i dont engage just refund / claim back sale from the taxman and move on .

I don’t quite understand your last paragraph. If someone wants a refund after the item has been despatched then they need to open a case and return the item , at their own cost if it is a change of mind or at seller’s cost if it’s SNAD. I do t refund anything that has been posted just because buyer asks. Sellers are protected if they use the case resolution outlined by eBay. Even as a business I can’t see how to claim back sale from tax man? 

Murphybear

Rantband said:

As an Ebay buyer you can only have 100% feedback, sellers are not allowed to issue negative feedback. Let’s hope your 100% rating continues when you start selling.

I didn’t realise that, so my great buyers feedback is a bit meaningless

Has it always been that way?  Speaking as a prolific buyer I think it’s unfair on the sellers if they get bad buyers and can’t really do anything about it.  

soolin

Murphybear said:

Rantband said:

As an Ebay buyer you can only have 100% feedback, sellers are not allowed to issue negative feedback. Let’s hope your 100% rating continues when you start selling.

I didn’t realise that, so my great buyers feedback is a bit meaningless

Has it always been that way?  Speaking as a prolific buyer I think it’s unfair on the sellers if they get bad buyers and can’t really do anything about it.  

It changed about 15 years ago, before that sellers could leave bad feedback. However as RFW has already said it wasn’t ideal as as soon as a selelr left poor feedback for a buyer, the buyer just left poor feedback back. 

Personally I find it better to look at the feedback that buyers have left for other sellers as that often shows up a bad buyer.

dinosaur66

soolin said:

dinosaur66 said:

happens in about 1 in 200 sales

my guess is what happens is they impulse buy and then do another search and see the same item cheaper after they have bought mine

i just agree to refund and relist

there are some obvious mentally challenged people who ask for refunds as well (  i read feedback left for others and normally even second purchase was faulty ) and they are protected by ebay rules wheras sellers are not / i dont engage just refund / claim back sale from the taxman and move on .

I don’t quite understand your last paragraph. If someone wants a refund after the item has been despatched then they need to open a case and return the item , at their own cost if it is a change of mind or at seller’s cost if it’s SNAD. I do t refund anything that has been posted just because buyer asks. Sellers are protected if they use the case resolution outlined by eBay. Even as a business I can’t see how to claim back sale from tax man? 

i am too soft

i let the fraudsters get away with it to easily

last case i had buyer claimed a dvd was counterfeit and wanted a return

ths was on a message not an open case

i have sold dvds /cds and videos/ before that for 42 years /i am also a collector 

it was £8.50 with free postage and an ebay return costs us £3.50 for a large letter

buyer had  440 feedback and had left 90% negative feedback

 i refunded him and told him not to send it back

i know i should grow a pair and challenge buyers like him

as to taxman to use my simplistic way of doing my ebay accounts

total takings figure for the month 

then total outgoings breakdown of fees 

ie 10% of takings fee / 20%vat  / 36p per sale item fee /shop fee and extra listings /lost post & returns / stationary /postal cost / price paid per item /operating fee/vat / total cost /total profit

so in my own mind i put the refund as an expense for the taxman to pick up .

albeit i then pay the taxman

martindow

dinosaur66 said:

as to taxman to use my simplistic way of doing my ebay accounts

total takings figure for the month 

then total outgoings breakdown of fees 

ie 10% of takings fee / 20%vat  / 36p per sale item fee /shop fee and extra listings /lost post & returns / stationary /postal cost / price paid per item /operating fee/vat / total cost /total profit

so in my own mind i put the refund as an expense for the taxman to pick up .

albeit i then pay the taxman

I don't think this is right.  You have already accounted for your expenses (ie 10% of takings fee / 20%vat  / 36p per sale item fee /shop fee and extra listings /lost post & returns / stationary /postal cost / price paid per item /operating fee/vat / total cost /total profit) which I agree is valid.

The £8 you have refunded includes these expenses plus your profit. 

You shouldn't put the refund in as an expense as well as you are then including all of your expenses again, which you have already accounted for, plus your lost profit which is not a valid expense for a business.

soolin

martindow said:

dinosaur66 said:

as to taxman to use my simplistic way of doing my ebay accounts

total takings figure for the month 

then total outgoings breakdown of fees 

ie 10% of takings fee / 20%vat  / 36p per sale item fee /shop fee and extra listings /lost post & returns / stationary /postal cost / price paid per item /operating fee/vat / total cost /total profit

so in my own mind i put the refund as an expense for the taxman to pick up .

albeit i then pay the taxman

I don't think this is right.  You have already accounted for your expenses (ie 10% of takings fee / 20%vat  / 36p per sale item fee /shop fee and extra listings /lost post & returns / stationary /postal cost / price paid per item /operating fee/vat / total cost /total profit) which I agree is valid.

The £8 you have refunded includes these expenses plus your profit. 

You shouldn't put the refund in as an expense as well as you are then including all of your expenses again, which you have already accounted for, plus your lost profit which is not a valid expense for a business.

Thank you, I've been running this through in my head and couldn't figure out how it worked.

I too keep simple paper books (I was trained pre computer- I'm that old!) and use the cash accounting system. I have all income recorded, then all expenses separately which on a sale is the usual ebay fees and postage. If an item is lost I can claim from RM for the original item value, for SNAD claims I can't claim anything of course.

So if I refund on a SNAD claim I lose all the 'profit' element as that isn't an allowable expense at all. If I believe a claim to be false, I always pay return postage (which I can claim in my accounts) and insist item is returned- I get very few SNAD claims any more but very often there is nothing wrong with item so I can either appeal to ebay and they often pay me a goodwill payment, or I resell item. If the item is well and truly kaput and I packed it badly or sent the wrong item then at that point depending on cost I will either refund without a return (and not claim anything) or if I sent the wrong item, just get it back to resell and cancel the sale. 

My real sticking point though is the fact you don't get the loss back- only reduce the tax payable on the amount. So if you refund a £20 item and somehow manage to remove that sale from the spreadsheet you are out of pocket for the £20 as all you have saved is tax and NI on the profit. 

soolin

I’ve had 2 cancellations in about 10 days again, even though my holiday settings were off for about 7 days of that. One just before I turned  my holiday settings on, and one just now. 

The latest one is wrapped packed carefully in a tamper proof bag  and ready to go first thing tomorrow, which means the waste of the bag, which is irritating. I’m still continuing my policy of accepting the cancellation and blocking the buyer .