Parking fine-machine not working!

Coupon-mad

I checked and the signs do mention Bransby Wilson-does this mean anything significant?

Yes.  Search the forum!

But you can't wait for the complaint outcome because surely your 28 days to appeal is nearly up?  You need to appeal.

discountdude7

Coupon-mad said:

I checked and the signs do mention Bransby Wilson-does this mean anything significant?

Yes.  Search the forum!

But you can't wait for the complaint outcome because surely your 28 days to appeal is nearly up?  You need to appeal.

Yes my 28 days is nearly up- I am appealing as we speak. My major concern is that the online form requires you to choose an option which determines whether you are the driver, keeper or hirer of the vehicle. It has an asterisk so I am not sure it will allow me to continue without picking an option. I will definitely try...but what if it forces me to choose?

Coupon-mad

You obviously choose keeper!

discountdude7

It also makes you fill out your name and address also and won't allow submission until this is done.

Coupon-mad

Yes, of course it does...

KeithP

discountdude7 said:

It also makes you fill out your name and address also and won't allow submission until this is done.

What's wrong with that?
Having written to you, they already know your name and address, don't they?

discountdude7

From what I understand on the newbies thread-I should appeal as the registered keeper with my name and address (as this doesn't necessarily say who the driver is right?)? @Coupon-mad

discountdude7

I'm sorry- my brain has been in overdrive reading all the threads and information, as this is the first time for me. Apologies for the questions already answered on the thread.

discountdude7

They responded to my appeal with a rejection, despite me attempting to pay via the machine and getting no ticket and only a receipt with the cancelled transaction...

Further to your appeal we note your comments;

however, when this charge was issued this vehicle was in contravention of the agreed terms and

conditions for all users of this site.

Your appeal has been reviewed along with all evidence gathered at the time of the breach of the site

rules.

There is a contract to enter this site, as stipulated by signage located around the car park, which clearly

states a valid payment is required for using the site, a valid fee must cover the duration of parking. Your

vehicle was observed to contravene this condition. After having thoroughly examined the payment

records for the date and time in question, we can find no payment having been made for your vehicle or

a vehicle with a similar registration.

Please note that the evidence you have provided shows a cancelled

transaction receipt, as such no payment was made and the vehicle was not authorised to use the car

park.

We are therefore unable to cancel the charge as it was issued correctly. You have now reached the

end of our internal appeals procedure and must choose to do one of the following: Pay the charge at

the prevailing rate of £60.00 within 14 days. Please note that after this time the discounted rate will no

longer apply and the Charge will rise to £100.00.

You can submit a further appeal to the Independent Appeals Service, POPLA (Parking on Private Land

Appeals) using the POPLA code provided above, any appeal to POPLA must be made within 28 days.

Please note that where a charge has been issued in Scotland or Northern Ireland, only the driver may

appeal to POPLA. If you appeal to POPLA and you withdraw your appeal or your appeal is rejected, the

option to pay at the discounted amount of £60.00 will no longer apply and the full amount of £100.00

will be due. Further details on how to appeal to POPLA can be found on their website, www.popla.co.uk.

If you choose to do nothing, after 35 days we will seek to recover the monies owed to us via our debt

recovery procedures and may proceed with Court action against you. By law we are also required to

inform you that Ombudsman Services (www.ombudsman-services.org/) provide an alternative dispute

resolution service that would be competent to deal with your appeal. However, we have not chosen to

participate in their alternative dispute resolution service. As such should you wish to appeal then you

must do so to POPLA, as explained above.

Do I have a good enough case to ignore? I feel the cancelled transaction receipt showed I tried to pay but the machine did not give a ticket..

Coupon-mad

Yes, ignore.