Full BA Refund?

Bluebird_Sailor

Pls can someone help. I've just booked an airport transfer for a BA holiday starting in 2 weeks but have just found that my husband booked one three weeks ago! I've cancellled mytransfer booking but BA have kept £29 (20%) of the £148 cost. I appreciate that in theTs&Cs it says BA will keep 20% if the cancellation is more than 72 hours in advance. BUT this was a genuine mistake, they still have a transfer booking and I cancelled the booking within 2 hours of making it (booked at 12:23, cancelled at 14:19). Isn't there a consumer rights act clause which says I have 24 hours to change my mind so I should still get a full refund? I appreciate I'm only talking about £29 here but this BA holiday has cost us a lot of money and every little helps.  

Grumpy_chap

Bluebird_Sailor said:

Pls can someone help. I've just booked an airport transfer for a BA holiday starting in 2 weeks but have just found that my husband booked one three weeks ago! I've cancellled mytransfer booking but BA have kept £29 (20%) of the £148 cost. I appreciate that in theTs&Cs it says BA will keep 20% if the cancellation is more than 72 hours in advance. BUT this was a genuine mistake, they still have a transfer booking and I cancelled the booking within 2 hours of making it (booked at 12:23, cancelled at 14:19). Isn't there a consumer rights act clause which says I have 24 hours to change my mind so I should still get a full refund? I appreciate I'm only talking about £29 here but this BA holiday has cost us a lot of money and every little helps.  

I fear you are out of luck here.
The remote booking has no right of cancellation when "Contracts for accommodation, transport of goods, vehicle rental, catering or services related to leisure activities if the contract provides for a specific date or period of performance."
(Page 19 of https://assets.publishing.service.gov.uk/media/5a817b92ed915d74e33fe73a/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf )

I think BA would class the transfer for your holiday as "a contract for service related to leisure activities which provides for a specific date of performance"
I think I would agree with BA.

Slinky

I'd try and contact somebody at BA and explain what's gone on.  I booked airport parking twice with the same company (Holiday Extras) 3 weeks apart. I realised a few days later and cancelled the second booking, the terms of which gave me a credit note against a future booking. I contacted them and explained I'd had a brain fart and they refunded me to my card.

Aylesbury_Duck

You're reliant upon goodwill.  If you've spent a decent sum with BA they may help out.