Stellantis Financial Services UK (PSA Finance) - historical motor finance commission claim

baiskelton

Tri2012 said:

‘After checking our records, we can tell you that we did not pay a discretionary commission to the dealer. Therefore, the guidance and rules announced by the FCA on 11 January 2024 is not applicable to your agreement. You can access the information provided by the FCA to consumers here : www.fca.org.uk/consumers/car-finance-complaints.’

The company haven't  updated their email response and certainly haven’t looked into anything as the reply was instant!

I emailed Stellantis last night following Martin's advice to request details on ALL commissions, not just DCAs (I used the new MSE tool).

Earlier this year, I was told that none of my three agreements involved DCAs. I used the tool to draft and send the email, and within 5 minutes, I received the same automated response stating:

"After checking our records, we can tell you that we did not pay a discretionary commission to the dealer."

It seems like they might need to update their systems a bit!   

dunstonh

It seems like they might need to update their systems a bit!   

You are jumping the gun so its not surprising you get a response like that.

baiskelton

dunstonh said:

You are jumping the gun so its not surprising you get a response like that.

Just following the advice from MSE, so no need to get defensive. If there’s a problem with their systems or responses, it’s worth pointing out, isn’t it?

dunstonh

baiskelton said:

dunstonh said:

You are jumping the gun so its not surprising you get a response like that.

Just following the advice from MSE, so no need to get defensive. If there’s a problem with their systems or responses, it’s worth pointing out, isn’t it?

no need to get defensive.    
There is no problem with their systems or responses.   They are guided by the FCA and not MSE.    MSE is pushing the issue because its good for the MSE brand.     As no firm can do anything until the FCA has published its report, it is pointless moaning about something that the FCA has not given guidance on yet.

baiskelton

dunstonh said:

baiskelton said:

dunstonh said:

You are jumping the gun so its not surprising you get a response like that.

Just following the advice from MSE, so no need to get defensive. If there’s a problem with their systems or responses, it’s worth pointing out, isn’t it?

no need to get defensive.    
There is no problem with their systems or responses.   They are guided by the FCA and not MSE.    MSE is pushing the issue because its good for the MSE brand.     As no firm can do anything until the FCA has published its report, it is pointless moaning about something that the FCA has not given guidance on yet.

I have only followed the guidance from MSE and am only mentioning the fact I am getting an automated response as it more than likely means that my complaint is 'closed' instantly when using the MSE tool. There may not be a problem with their systems but they definitely need to update their automated response as the situation is ever developing. 

DullGreyGuy

baiskelton said:

dunstonh said:

You are jumping the gun so its not surprising you get a response like that.

Just following the advice from MSE, so no need to get defensive. If there’s a problem with their systems or responses, it’s worth pointing out, isn’t it?

MSE has massively jumped the gun as well but remembering this is a for profit business (many here seem to forget) there is value to them to be the first ones out the gate and its generated a lot of PR for them. 

baiskelton

DullGreyGuy said:

baiskelton said:

dunstonh said:

You are jumping the gun so its not surprising you get a response like that.

Just following the advice from MSE, so no need to get defensive. If there’s a problem with their systems or responses, it’s worth pointing out, isn’t it?

MSE has massively jumped the gun as well but remembering this is a for profit business (many here seem to forget) there is value to them to be the first ones out the gate and its generated a lot of PR for them. 

Yes, I agree 100%, but I also agree that lodging complaints sooner rather than later is also better.

Nasqueron

baiskelton said:

DullGreyGuy said:

baiskelton said:

dunstonh said:

You are jumping the gun so its not surprising you get a response like that.

Just following the advice from MSE, so no need to get defensive. If there’s a problem with their systems or responses, it’s worth pointing out, isn’t it?

MSE has massively jumped the gun as well but remembering this is a for profit business (many here seem to forget) there is value to them to be the first ones out the gate and its generated a lot of PR for them. 

Yes, I agree 100%, but I also agree that lodging complaints sooner rather than later is also better.

There is no benefit to lodging complaints now, yesterday, tomorrow, whenever, until the reviews are all completed everything is on hold and the end result may still be zero refunds so sending complaints in about an issue that they haven't had time to look at isn't going to affect much