TUI MAN to DBV 29/09/24 TOM2770

D.daffern999

I've complained to admiral so awaiting their response. The policy states delay, not arrival or departure, so I'm going to ask them to show me where it doesn't qualify. I'm gonna fb messenger tui on their Web page for complaints for justification of their actions. I've check wind conditions for the 30th and 2pm it was below 32mph which is acceptable to land. We took off around 1am from rome

eskbanker

D.daffern999 said:

I'm gonna fb messenger tui on their Web page for complaints for justification of their actions. I've check wind conditions for the 30th and 2pm it was below 32mph which is acceptable to land.

The decision about what's acceptable and safe to land in rests exclusively with the captain on the flight and the airline will naturally back his/her judgement (which isn't just about wind speed) - as always said on threads like this, airlines don't divert unless absolutely necessary, as it's disruptive and expensive, so the mere fact that they did so will signify that it was the most appropriate option in the circumstances.  Your prerogative to push for more detail though....

D.daffern999

DeanR90 said:

I've put the title as the flight info so hopefully anyone else affected can see this.

Some background info - the flight from Manchester scheduled to depart at 16:55 on 29/09/24 landing at Dubrovnik at 20:50 was diverted to Rome due to bad weather. The plane was initially delayed on the tarmac by approximately 45 minutes. After landing at Rome we were on the tarmac for approximately 2 hours or more before they made the decision to fly back to Manchester. We arrived back in Manchester at approximately 4am. Hotel and food/drink was provided, at least for breakfast and lunch. The flight the following day was scheduled for 6:30pm which was then delayed until 7:20pm, and we got into DBV at approximately 11:15pm local time.

I have filled in the compensation claim form on the TUI website and they replied last night rejecting my claim. This is from a no-reply email so no chance of discussing it further. They have rejected the claim due to extraordinary circumstances (bad weather). However flight data shows that other planes started landing at DBV at 5:30am the next day, whereas we didn't get there until 11:15pm. We were given the impression they had to get the plane back to MAN for their other flight commitments the following day. We also feel they could have put us in a hotel in Rome - which would have been a lot less inconvenient, and then arranged travel from there to our destination. 

The delayed flight also incurred a late pickup fee for our car hire, as well as missing one night in the hotel. They also made us pay for food and drink on the rearranged flight the day after.

Is there any basis for arguing their decision based on the info above? At this stage am I best going through "no win no fee" style company?

Any luck? I was on same flight

eskbanker

D.daffern999 said:

Any luck? I was on same flight

OP only posted that the day before yesterday, so it's early days to be expecting any sort of resolution!