Refund on returns

Supersonic60__

I have recently had a battle with boohoo over a refund on my returns. I purchased 7 items in one parcel but none were suitable so I returned them all. They only refunded me for 5 items. I know I sent all 7 items back. I saw on this site that it has become common practice for boohoo to do this so I thought I must pursue it. I entered into an email exchange. I was told the cctv footage was checked and there were only 5 items. They refused to share the footage quoting data protection, which I argued was not relevant here. Should the matter proceed to a court hearing they would be obliged to produce it. They then got someone else to check the footage and again refused a refund. I asked for their complaints procedure and they then put me on to a support manager to review it. Again saying the footage only showed 5 items. Eventually I was asked what tape I used. I was surprised by the question because I thought that they would know this from the footage. I nevertheless humoured them. They came back saying it had be tampered with in the way to them and have refunded me! There is clearly a problem in their supply chain. I wanted to share this to encourage people not to give up when you know you’re right.

born_again

Several threads on this company & this issue recently
Last one

https://forums.moneysavingexpert.com/discussion/6558154/boohoo-refund-rejection#latest

eskbanker

Supersonic60__ said:

I wanted to share this to encourage people not to give up when you know you’re right.

Tip for future reference: if you're looking to draw attention to something like this, it'll be worth including the company's name in the thread title....

TELLIT01

With the massive increase in online purchases over the past few years, the opportunities for tampering with goods enroute has obviously also increased greatly. I don't know if it's possible to purchase the type of tamperproof seals used on some items in 'retail quantities' rather than commercial packs, and if they would be affordable.