Currys / Carphone Warehouse - phones

bufferstops4

I followed MSE's link to a mobile phone I wanted to buy. Carphone Warehouse (now Currys) were a suggested retailer (perhaps because they were 99p cheaper than most).
The phone turned out to be faulty, and I asked for a refund. This was agreed, and I was promsed a refund within 3 to 5 days of return. Now, and despite reminders, 18 days after they received the phone, still no refund. Currys customer service is appalling.
I think MSE should no longer show Carphone Warehouse or Currys as a suggested retailer.     

ButterCheese

Agreed.  The last encounter I had with Currys was buying a "reconditioned" laptop.  It failed after 3 weeks, so I phoned their support.  I had to send it to them and they replaced the motherboard.  It was still faulty.  So after 3 returns it finally turned out to be the battery (which they replaced).  It seems their tech guys don't really know how to test and diagnose faults.  They also sell used/returned goods as new (reconditioned) but seemingly don't test them very well

Mark_d

bufferstops4 said:

Currys customer service is appalling.

Completely agree. I always avoid avoid them regardless of what prices they have.