Princess Cruises Cancellation Charges

Richard_Russell

At the Princess Cruises website it states that cancellation prior to 90 days before departure results only in a loss of your deposit.  But having booked a cruise with them, the Booking Confirmation contradicts this by quoting a cancellation fee of 15% of the total charges effective immediately, even though it is more than 18 months before departure!

Surely it cannot be legitimate to hugely increase the cancellation charge (in our case from our deposit of £150 to more than £1500) after one has booked.  Extracts from the two sources of information (Princess Cruises website and our Booking Confirmation) are below:

JGB1955

Did you pay a specialty reduced deposit (£150 sounds very low)?  If so, the balance of the full deposit may be payable on cancellation.

daveyjp

Always difficult to comment when only parts of documents are shown with no details of what was actually booked,

Keep_pedalling

Any flights involved?

In addition to the cancellation charges set out in Clause 33, Princess will be entitled to levy the relevant cancellation charges applicable to any flights. For Flexible Air bookings, there are no cancellation charges for bookings cancelled up to 54 days prior to departure.  For bookings cancelled 54 days or less before departure cancellation charges equivalent to the full cost of the flights will apply.  For Restricted Air bookings, cancellation charges will apply for bookings cancelled at any time.  For Restricted Air bookings the cancellation charges will vary but they could be equivalent to the full cost of the flights.  The applicable cancellation charges for Restricted Air bookings will be advised at the time of cancellation. 

Richard_Russell

JGB1955 said:

Did you pay a specialty reduced deposit (£150 sounds very low)?  If so, the balance of the full deposit may be payable on cancellation.

It is what Princess call a 'Future Cruise' deposit, a refundable amount paid during a previous cruise.  It is discounted compared with the deposit that a new customer would have to pay, but that would still be a lot less than the £1500 they claim we would owe on cancellation.

Richard_Russell

daveyjp said:

Always difficult to comment when only parts of documents are shown with no details of what was actually booked,

I am not going to post our full Booking Conformation because it includes personal details.  What additional information would you like?

Richard_Russell

Keep_pedalling said:

Any flights involved?

No, it's a round trip from Southampton.

p00hsticks

Richard_Russell said:

daveyjp said:

Always difficult to comment when only parts of documents are shown with no details of what was actually booked,

I am not going to post our full Booking Conformation because it includes personal details.  What additional information would you like?

I think it would be useful to see any details of how the company described your deposit when you first made it, and how your booking defines the deposit amount for the purposes of cancellation.

Your previous post implies that there are various styles / types of deposit, and we've had posts on these boards before about companies asking for a very low deposit initially, but at the same time specifying that a higher amount forms the basis for cancellation terms. 

Hoenir

When's the next payment due? 

NoodleDoodleMan

Richard_Russell said:

daveyjp said:

Always difficult to comment when only parts of documents are shown with no details of what was actually booked,

I am not going to post our full Booking Conformation because it includes personal details.  What additional information would you like?

Can't you "paint" out those bits and post the image ?

Richard_Russell

Hoenir said:

When's the next payment due? 

We don't have to pay anything until 10th May 2026 (90 days prior to departure).