Amazon Barclaycard - Update for those still getting RG105 error and can't register on the app

Cbrowng

Still waiting for the fix to RG105 error since beginning of October. Has anyone heard anything yet with a date. Will wait another week then scrap the card. There are plenty of other cards out there. The error page which comes up states to phone them and they will help, they don’t help they have not got a clue. Have phoned about 10 times so far and they have not got a clue. All I want to do is activate the card, can anyone help?

gbhxu

Cbrowng said:

Still waiting for the fix to RG105 error since beginning of October. Has anyone heard anything yet with a date. Will wait another week then scrap the card. There are plenty of other cards out there. The error page which comes up states to phone them and they will help, they don’t help they have not got a clue. Have phoned about 10 times so far and they have not got a clue. All I want to do is activate the card, can anyone help?

Been waiting since the end of August.
Yes, all they do is fob you off saying it's being sorted out.
Hopefully we should get a good bit of compensation

Graham007

SOLUTION? Further to my last post: Two Amazon Barclaycards associated with the same mobile number could be the cause of the RG105 error. I was able to activate my card after asking Amazon Barclaycard Customer Service to associate my wife’s Amazon Barclaycard account with her mobile number instead of mine, so problem solved – at least for me. I hope it works for everyone else.

ragmantoo

That's interesting. I only have the one Amazon Barclaycard but I do have a Tesco credit card which has recently been taken over by Barclays. Could that be coming into the equation ?

I have also spoken to 2 other people who are experiencing the same RG105 issue. All 3 of us previously had substantial PPI claims upheld by the FSO - could that have ensured a 'marker' was put against our accounts ?

As per my earlier post of 8th. November - I am still waiting for a reply to my letter to Barclays of that date. 

Nasqueron

ragmantoo said:

That's interesting. I only have the one Amazon Barclaycard but I do have a Tesco credit card which has recently been taken over by Barclays. Could that be coming into the equation ?

I have also spoken to 2 other people who are experiencing the same RG105 issue. All 3 of us previously had substantial PPI claims upheld by the FSO - could that have ensured a 'marker' was put against our accounts ?

As per my earlier post of 8th. November - I am still waiting for a reply to my letter to Barclays of that date. 

Tesco / Barclays aren't even close to starting integrating systems 

PPI complaints cannot be used to punish a customer - if they didn't want you, they wouldn't let you open an account, it would just be rejected on application

gbhxu

Found out that RG105 error is something to do with affordability checks. (I've had a hard search at a CRA)

Just decided to try and activate my card

Downloaded app and managed to activate my card

This is over 15 weeks since I was accepted!

Maverick67

Not sure if this was common knowledge but I certainly had no clue, having been registered on the app with no problems, I got a new phone ( same sim ), I couldn’t register on the app on my new phone, after a few phone calls it appears that you cannot register on the app on your new phone for 10 days !!  Meaning that you have zero access to your account as the app is the only way to access. I pointed out that it was ridiculous as I regularly check all my online banking for fraud, the girl said that I would receive a notification, I said how as my new phone isn’t registered, she then agreed and said that the app was still in beta. 

Just sharing in case anybody else has the same problems 

gbhxu

Maverick67 said:

Not sure if this was common knowledge but I certainly had no clue, having been registered on the app with no problems, I got a new phone ( same sim ), I couldn’t register on the app on my new phone, after a few phone calls it appears that you cannot register on the app on your new phone for 10 days !!  Meaning that you have zero access to your account as the app is the only way to access. I pointed out that it was ridiculous as I regularly check all my online banking for fraud, the girl said that I would receive a notification, I said how as my new phone isn’t registered, she then agreed and said that the app was still in beta. 

Just sharing in case anybody else has the same problems 

Were you not given a code so that you could register online?

Maverick67

@gbhxu
I was told on the phone that you can’t access it online, the app is the only access point. 

I did ask if I could register for the Barclays banking but was told it’s not for the Amazon Barclaycard 

gbhxu

Got code so that I could register online after I registered on the app