Amazon Barclaycard - Update for those still getting RG105 error and can't register on the app

gbhxu

Just spoke to Amazon Barclaycard.

Apparently those of us that are still getting the RG105 error and can't register out card using the app, will either be text or emailed on Tuesday to phone in and register our cards over the phone.

(Funny as it's day 1 of Amazon Prime Days)

Don't hold your breath

Moneysaver411

I've had this error since the start of September. Phoned multiple times and they don't seem interested. Just keep saying wait for an email that it's been fixed. 

gbhxu

Moneysaver411 said:

I've had this error since the start of September. Phoned multiple times and they don't seem interested. Just keep saying wait for an email that it's been fixed. 

Yes, the app is rubbish.

All they have to do is let you register your card on the Barclaycard website. 

Odd that they advertise the card on the website. However, it does not recognise an Amazon Barclaycard number!

Think we need Martin to get Barclaycard to pull their finger out and get the app working

ragmantoo

Absolute rubbish. Why are they still inviting applications for the card, approving those applications, issuing cards and pin numbers - all of this but you cannot use the card which is totally useless.

Then when you ring them,  the call centre staff are not being updated and have no idea what is going on.  This has been going on long enough and needs to be sorted, QUICKLY.

blue.peter

ragmantoo said:

Absolute rubbish. Why are they still inviting applications for the card, approving those applications, issuing cards and pin numbers - all of this but you cannot use the card which is totally useless.

Then when you ring them,  the call centre staff are not being updated and have no idea what is going on.  This has been going on long enough and needs to be sorted, QUICKLY.

Have you considered making a formal complaint about it? That's more likely to get you a favourable outcome than just venting here.

ragmantoo

That's not very helpful.   Who do you suggest I complain to ?  Barclays call centre staff don't want to know. I am unable to locate an email address for them. Financial Services Ombudsman will not intervene without a final response from Barclays. 

Only solution appears to be a snail mail letter to Barclays head office - that was posted earlier today.

The big issues here are 1) Barclays terrible communication with their customers and staff and 2) continuing to invite applications for something that is unavailable

blue.peter

ragmantoo said:

Who do you suggest I complain to ?

To Barclays as a starting point. See this page . Since you don't yet have the app, you'll need to scroll down the page to find other means of contact You need to explain (a) what the problem is, and (b) what you want them to do about it. Calm, unemotive language is more likely to succeed. There's plenty of guidance available about how to complain effectively. see, for example, The Guardian's advice .

I note that you've already written to Barclays. I do hope that your letter is calmer than your postings here. You really don't appear to want to help yourself.

I'm sorry that you found my initial comment unhelpful. I thought that who you should complain to would be obvious. And a trivial amount of research - i.e., a single query on the Barclays web site - would find the page that I mentioned above.

Graham007

Just found this thread and amazed to discover this problem has been known about for at least 2 months! My wife and I received our cards on the 4th November. Hers is working perfectly but I can’t activate mine because of the RG105 problem. Has anyone had theirs fixed by Barclaycard, or are you all still waiting for a solution? How long will I have to wait?

gbhxu

Phoned them up this morning.

They are still working on it!!!!

Barclays shouldn't be putting all their eggs in one basket!

Really extracting the urine!

ragmantoo

I have written to Barclays head office and will post here when I get a response. However, I received a phone call from them this morning which I gather was a follow up to a conversation I had with their call centre earlier in the week.

They advise that a fix to the problem has been found and "signed off"  It now has to be approved by about 4 tiers of management (Really, no kidding) before it can go live. All sorted before Christmas ? I won't be placing bets on it.

gbhxu

All they really had to do was to accept the Amazon Barclaycard number on the normal Barcalycard website