We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Being ignored by travel agent re refund
Options
Comments
-
400ixl said:I read the OP's post as they are trying to claim back the full £2805 and not accepting just the £900 APD refund.
1 -
mr_stripey said:I guess the obvious question is - did your travel insurance cover you for this? I think death of a close family member is usually covered. Did you take this up with them at the time?1
-
pain10suffering10 said:mr_stripey said:I guess the obvious question is - did your travel insurance cover you for this? I think death of a close family member is usually covered. Did you take this up with them at the time?
Thanks for the comments, but I am having no luck with the company at all, I’ve tried the agent I was dealing with, customer services and even head office…. And once again, for those that didn’t understand my initial message…. I am
only wanting the APD ! Not a full refund!0 -
la531983 said:Well unless the OP returns and actually clarifies what he or she is expecting a refund of, nether or us are any the wiser. I still think he is only wanting a refund of taxes though, which is now being ignored.
And maybe the OP didnt realise the credit card was an option, he or she hasnt even mentioned travel insurance, so is likely uneducated in how to deal with stuff like this.la531983 said:Well unless the OP returns and actually clarifies what he or she is expecting a refund of, nether or us are any the wiser. I still think he is only wanting a refund of taxes though, which is now being ignored.
And maybe the OP didnt realise the credit card was an option, he or she hasnt even mentioned travel insurance, so is likely uneducated in how to deal with stuff like this.la531983 said:Well unless the OP returns and actually clarifies what he or she is expecting a refund of, nether or us are any the wiser. I still think he is only wanting a refund of taxes though, which is now being ignored.
And maybe the OP didnt realise the credit card was an option, he or she hasnt even mentioned travel insurance, so is likely uneducated in how to deal with stuff like this.la531983 said:Well unless the OP returns and actually clarifies what he or she is expecting a refund of, nether or us are any the wiser. I still think he is only wanting a refund of taxes though, which is now being ignored.
And maybe the OP didnt realise the credit card was an option, he or she hasnt even mentioned travel insurance, so is likely uneducated in how to deal with stuff like this.Mark_d said:la531983 said:Mark_d said:If you cancel a non-refundable flight then all you get back is the APD. Travel decorum are not at fault and you were wrong to be battling them.
I have re-read the opening post. The OP was offered a refund of APD but wanted to battle for a full refund. Why don't you try re-reading the text?
If the issue is about getting APD back then the best practice would be to claim the refund via credit card rather than spend 2 years battling with a company who are not cooperating.I was told I would receive APD and other taxes back on the flights after 6 weeks but never did! Also, I am a she, not a he… not that it matters, just clarifying that too0 -
Send them a letter before action for the amount you are claiming. If they don't respond then take them to the small claims court.
Provided they are a UK registered company of course.0 -
Pursue your claim via MCOL, as they're a UK-based company - send a Letter Before Action first and be prepared to follow it through to court.
Note that paying by debit card still should have given you chargeback rights had you used these earlier on, but if this was nearly two years ago then that's no longer an option for this claim....0 -
400ixl said:Send them a letter before action for the amount you are claiming. If they don't respond then take them to the small claims court.
Provided they are a UK registered company of course.0 -
Mark_d said:la531983 said:
He then says "some money back" and "being ignored regarding a refund".
How have you read that OP that he is battling for a full refund? He wants the taxes and nothing more.It appears the OP does not agree with the position taken by the travel agent.The OP does not say he wants taxes and nothing more. If you were correct then the OP would have claimed the refund of taxes from credit card company after failing to make progress with the travel agent. Have you ever considered the possibility that maybe you are the one who has misunderstood?0 -
eskbanker said:Pursue your claim via MCOL, as they're a UK-based company - send a Letter Before Action first and be prepared to follow it through to court.
Note that paying by debit card still should have given you chargeback rights had you used these earlier on, but if this was nearly two years ago then that's no longer an option for this claim....0 -
la531983 said:eskbanker said:Pursue your claim via MCOL, as they're a UK-based company - send a Letter Before Action first and be prepared to follow it through to court.
Note that paying by debit card still should have given you chargeback rights had you used these earlier on, but if this was nearly two years ago then that's no longer an option for this claim....
https://www.gov.uk/guidance/rates-and-allowances-for-air-passenger-duty-historic-rates
I stand by my comment that OP needs to be prepared to go through with a claim rather than simply bluffing with a LBA, it's only £35 and this would be reimbursed assuming OP wins....0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards