Ryanair parking Stansted airport - no parking and no refund

jasonmiller51289

There must be a payment receipt you have, from that you can ask for refund. I book my parking at Stansted airport from saveonpark.com. Never had to faced any issue.

MrsBagpuss_2

I have also found myself in an extremely frustrating loop similar to others that have posted here.

Ryanair rescheduled flights on a booking I had made for later this year departing from Stansted.  I was offered to be able to change them within +/- 3 days for free, or accept a full refund.  I chose to fly a day earlier than the original booking. When I originally booked the flight I also booked the car parking.  I received the confirmation email separately for the parking and when I retrieved it I saw that it says at the top:

Please note: Your booking through Ryanair cannot be amended or cancelled

The provided reference in the parking confirmation email is not recognised by the parking website for Stansted airport parking.

Since Ryanair have rescheduled these flights I first got in touch via the chat to get it sorted out.  They gave me an email address to contact.  I contacted the email address and it turned out be a for a transfer bus company that are nothing to do with parking.

I next opened several complaint/support tickets which are almost instantly marked as resolved with the response that you must contact the third party.

I indeed did contact the third party, out of desperation via the complaints route on the Stansted website and they responded more helpfully but said that Ryanair were responsible for any refund due to rescheduling the flights.

We regret that we are unable to cancel, amend or refund Ryanair bookings. As it was booked with Ryanair and the parking terms and conditions of the Manchester Airports Group – also covering Stansted Airport and East Midlands Airport, which clearly state Ryanair bookings cannot be changed, refunded, or cancelled in any way.

To accommodate your the additional day at the start of your booking, you can make an additional booking on our website to cover the extended period of your parking. Please note that availability in the same car park as your original booking cannot be guaranteed. When exiting the car park, please press the intercom at the barrier and quote your original and new reference number.

If Ryanair has cancelled or rescheduled your flight, they are responsible for handling any refunds. However, please note that Ryanair is unable to amend bookings.

Despite opening another complaint with Ryanair attaching this response from the Stansted car park they still marked as it resolved within minutes stating 
We note that you are requesting a refund for a pre-booked parking reservation.

If you need support with parking service, you will need to contact the service provider directly, as our agents will not be able to help you with your query. Contact details for our Transfer and Parking Services partners are also available here.

Because the booking is for the Long Stay car park I am also unable to book one extra day in the car park to accommodate the earlier departure date