BT are so annoying!

pioneer31 · 27 September 2024 at 5:53PM

My BT contract was approaching the end and I was currently paying £38/mth for Fibre 1 (FTTC) at 50Mbps. I rang up to see if they could offer me a better deal for the following 24mths and I was pointed towards FTTP products.

I said that I would be quite happy to stay on my FTTC package as the speed was good enough and I didn’t want the hassle of a new install. BT said that the price of that would increase to £43 on a rolling monthly contract. There were no new FTTC contracts being offered.

I felt coerced into getting FTTP because it was £33pm (first 3 mths free) and faster. So I booked it all in and ended up being shunted onto EE (because apparently they are merging with BT, even though they are both still offering separate deals. Riddle me that one, Batman)

Today I have the EE install and guess what? About half an hour before the engineer has finished, BT email to remind me that my contract is coming to an end and offer me my original FTTC package at £31.99/mth with the first 3 months free.

So you can imagine I am ever so slightly annoyed as I was told a few weeks ago that all new deals/contracts would be FTTP. I could have had a price drop without having a new installation and new contract.

iniltous · 27 September 2024 at 6:06PM

TBH , where FTTP is available, BT look to move customers onto it and off FTTC ( copper ) so chances are if you hadn’t done anything and received that offer of £31.99 , if you had progressed it , I reckon it would have been as FTTP even if it didn’t make that clear .
FYI , EE is becoming the consumer brand of BT Group , BT becoming a business brand , so , in time BT Consumer won’t really exist, and much like taking FTTP when it’s available, customers will get a gentle push towards EE at renewal or when signing up as a new customer.