Smart Gas Meter not Sending Readings.

WhoisDannie

Ildhund said:

If your IHD is behaving normally, then your meter is recording and most probably storing data as intended. There have been intermittent problems over the past few months of authorized DCC users (including suppliers) failing reliably to retrieve data from some meters. It may be that this involves only some types of meter, so it would be interesting to learn what the make and model of your electricity meter is.

It would be worthwhile checking whether an authorized third party is able to retrieve your data. As a test, visit n3rgy.com and click I'm a consumer. Follow the prompts to insert first your MPAN (the 13-digit number from a recent bill) and then the GUID from your IHD (often printed on the back or bottom of it, or otherwise shown under one of the menu items). [This ID is unique and not published anywhere, so helps to prove that you are the sole legitimate user of both the IHD and the meter it's connected to.]

Go on to Access my data and select Last 90 days. Choose the data you want to try and download; it might be an idea just to select everything, then see what happens. The result should be a zip file containing a load of CSV files, which you'll have to extract, perhaps using your browser's built-in unzipper. It's easiest to visualize the CSV files in a program like Excel, but they can be opened by any text editor like Microsoft's Notepad.

What did you find?

Did you actually read my OP?

I download my gas and electricity usage from https://data.n3rgy.com/consumer/download-data and my gas usage is blank, only the headings in the spreadsheet.

Ildhund

Sorry, I was responding to this from @duckandcover and forgot to say so:
  

I'm having the exact same issue currently. Both my gas and electricity meter have stopped sending the data to Octopus in the last few months, after communicating fine for years. My IHD still gets the data as normal. I've raised this with Octopus and have had a good six weeks or so of emails back and forth but no resolution so far, but they have assured me they're still looking into it on their side to try and get communications back up and running.

If n3rgy can retrieve the data, the fault is at Octopus' end.

JohnSwift10

I just downloaded my data from n3rgy and my gas data is missing also.

Is there another site that collects the data that I can try to download it from?

MeteredOut

JohnSwift10 said:

I just downloaded my data from n3rgy and my gas data is missing also.

Is there another site that collects the data that I can try to download it from?

Try the apps Loop, Bright or Hugo, though they might get their data from n3rgy. If its not on n3rgy, I dobut it will be on them.

Ildhund

Just to clarify: Loop and Hugo get their data from n3rgy. Bright get theirs direct from the meter. I went through a patch a few weeks ago when Bright was happily producing data while n3rgy couldn't get anything.

MeteredOut

Ildhund said:

Just to clarify: Loop and Hugo get their data from n3rgy. Bright get theirs direct from the meter. I went through a patch a few weeks ago when Bright was happily producing data while n3rgy couldn't get anything.

<pedant mode>

Most likely from the DCC rather than the meter.

</pedant mode>

Ildhund

<different_pedant_alert>
Nope: DCC don't hold any meter data at all. It's a gateway through which authorized parties get access to meters. I don't know whether this will work: https://www.smartdcc.co.uk/media/onunma2f/what-is-dcc-social-media-clip-2.mp4 
</different_pedant_alert>

MeteredOut

Ildhund said:

<different_pedant_alert>
Nope: DCC don't hold any meter data at all. It's a gateway through which authorized parties get access to meters. I don't know whether this will work: https://www.smartdcc.co.uk/media/onunma2f/what-is-dcc-social-media-clip-2.mp4 
</different_pedant_alert>

Damn, out-pedanted