Smart Gas Meter not Sending Readings.

WhoisDannie

I download my gas and electricity usage from https://data.n3rgy.com/consumer/download-data and my gas usage is blank, only the headings in the spreadsheet.

Anyone else have this?

EssexHebridean

What does your supplier account tell you about whether readings are being sent? This could be a problem with the third party, not the meter. 

FlorayG

If your gas meter is not close to your electric meter ( which transmits the readings) then it may not be connecting and you will never get readings

WhoisDannie

FlorayG said:

If your gas meter is not close to your electric meter ( which transmits the readings) then it may not be connecting and you will never get readings

It's been connecting OK since 2017 and I still get readings on my IHD.

Last month, 23/9/2024, readings were sent to Eon, but this month's weren't, I had to send them the reading but that doesn't explain why there are no gas readings from nr3gy for the past 90 days.

EssexHebridean

Have you checked the screen on the meter itself - are there any error codes, numbers or letters you don’t know what they mean, that sort of thing? 

Are your electricity readings still being sent as normal? 

WhoisDannie

EssexHebridean said:

Have you checked the screen on the meter itself - are there any error codes, numbers or letters you don’t know what they mean, that sort of thing? 

Are your electricity readings still being sent as normal? 

Yes the gas meter looks like what it always looks like. no error codes numbers or letters that are not normally there.

Electricity readings are still being sent. 

chrisw

I've had the same issue for years. Octopus look into it and I get a couple of smart gas readings but then they stop again. I've reported it again and the electricity readings have stopped now as well. They are looking to see if it can be fixed remotely or I'll need a visit.

Scot_39

Smart gas meters appear to have more problems than even electric.  At least in my friends experience.  One has already reverted to dumb, one is asking his supplier to do so, but his supplier are offering dual band to improve local han range.

But if data getting to ihd it is I believe getting to comms hub - so should be available for recovery by dcc - if electric is.

But the historic (upto 13m) caching is I believe in the meter itself  - so if comms go down - at the time of request if intermittent - chances are n3rgy et al cannot recover any data.

In theory therefore suppliers can request catch up as and when comms recover - e.g. if a simple firmware update can fix.

Not sure if apps like bright or loop etc take a different route - or just apply requests via dcc at different times - as they seem to update at different times for some users.

EssexHebridean

There is a graphic somewhere on here that clarifies, but yes, the IHD pulls its data from the comms hub, so the gas meter itself does not sound to be at fault here - it’s going to be the comms hub with a problem I’d have thought. 

duckandcover

I'm having the exact same issue currently. Both my gas and electricity meter have stopped sending the data to Octopus in the last few months, after communicating fine for years. My IHD still gets the data as normal. I've raised this with Octopus and have had a good six weeks or so of emails back and forth but no resolution so far, but they have assured me they're still looking into it on their side to try and get communications back up and running.

Ildhund

If your IHD is behaving normally, then your meter is recording and most probably storing data as intended. There have been intermittent problems over the past few months of authorized DCC users (including suppliers) failing reliably to retrieve data from some meters. It may be that this involves only some types of meter, so it would be interesting to learn what the make and model of your electricity meter is.

It would be worthwhile checking whether an authorized third party is able to retrieve your data. As a test, visit n3rgy.com and click I'm a consumer. Follow the prompts to insert first your MPAN (the 13-digit number from a recent bill) and then the GUID from your IHD (often printed on the back or bottom of it, or otherwise shown under one of the menu items). [This ID is unique and not published anywhere, so helps to prove that you are the sole legitimate user of both the IHD and the meter it's connected to.]

Go on to Access my data and select Last 90 days. Choose the data you want to try and download; it might be an idea just to select everything, then see what happens. The result should be a zip file containing a load of CSV files, which you'll have to extract, perhaps using your browser's built-in unzipper. It's easiest to visualize the CSV files in a program like Excel, but they can be opened by any text editor like Microsoft's Notepad.

What did you find?