Help? Can a dyson hair straightener from US work in UK? Dyson saying not due to voltage difference?

joe565

Can a Dyson hair straightener (corrale cordless) from US work in UK? 
Bought them from a charity shop and didn't realise they had a 2 pin plug but came with a UK adaptor! 
I contacted Dyson and they said you can use it however, it's not recommended using another country made dyson in another country due to voltage difference and said it might not work fully to it's capacity and could cause some issues?
The straightener says 14.4v  55W - charging cable says Input 100-240v 50/60hz, Output 17.3v
Would the voltage difference etc cause issues?

tacpot12

Check the rating plate on the power supply. If it says 100-240V you are okay to use it and it won't cause any problems. It will work to its full capacity.  The UK mains voltage can be upto 250V but the power supply will cope with this fine. It doesn't stop working or blow up if the input is 241V. The issue is more likely to be with the adapter, especially if the plug doesn't fit into the adapter very well. Buying a better quality adapter might be a good idea if the one you have isn't very good.  

molerat

Upon checking it works perfectly and charges

Argos state "Worldwide voltage - ideal for travelling" for the rechargeable straighteners.  The input voltage should be on the adaptor.

joe565

tacpot12 said:

Check the rating plate on the power supply. If it says 100-240V you are okay to use it and it won't cause any problems. It will work to its full capacity.  The UK mains voltage can be upto 250V but the power supply will cope with this fine. It doesn't stop working or blow up if the input is 241V. The issue is more likely to be with the adapter, especially if the plug doesn't fit into the adapter very well. Buying a better quality adapter might be a good idea if the one you have isn't very good.  

The straightener says 14.4v  55W - charging cable says Input 100-240v 50/60hz, Output 17.3v

joe565

molerat said:

Upon checking it works perfectly and charges

Argos state "Worldwide voltage - ideal for travelling" for the rechargeable straighteners.  The input voltage should be on the adaptor.

The straightener says 14.4v  55W - charging cable says Input 100-240v 50/60hz, Output 17.3v

molerat

charging cable says Input 100-240v 50/60hz

There you go then, pretty much universal.  Looking at the charger it seems to be a cabled input so replacing the plug with a UK one is probably doable.

joe565

molerat said:

charging cable says Input 100-240v 50/60hz

There you go then, pretty much universal.

Yeah hopefully will be ok as was going to return it

pearb34

Looks like dyson just wanted another sale, glad you got the info you need for it to work.

joe565

pearb34 said:

Looks like dyson just wanted another sale, glad you got the info you need for it to work.

Yes Dyson said it would work but they didn't recommend it due to voltage difference from US to UK.  Said it might not work fully to it's capacity and could cause some issues.

tacpot12

joe565 said:

pearb34 said:

Looks like dyson just wanted another sale, glad you got the info you need for it to work.

Yes Dyson said it would work but they didn't recommend it due to voltage difference from US to UK.  Said it might not work fully to it's capacity and could cause some issues.

Sounds like you spoke to a Customer Service adviser that didn't have a basic knowledge of electrical engineering. 

On-the-coast

I agree with @tacpot12
I’ll add that they also don’t seem to understand their own products.