John Lewis Credit Card reducing interest free period for those who pay in full

Deejayay

John Lewis Credit Card (New Day Ltd) have changed the direct debit collection process for those who pay their bill in full every month.

My statement date historically was the 21st of the month with payment due and taken on the 5th of the following month.

Starting this month, the statement date has changed to the 26th with payment due on the 11th. However, the direct debit will still be taken on the 5th.

The official response is that the change has been made to allow anyone who pays in full to resolve any bounced direct debit issues before the due day without incurring any charges.

However, they are now giving a reduced number of working days notice (5 in my case) where the direct debit guarantee suggests 10 working days.

This looks more like an attempt to reduce the benefit for customers who pay in full each month, as those who pay less than the full balance are not affected.

views please….

daveyjp

Previous discussion.

https://forums.moneysavingexpert.com/discussion/6544312/john-lewis-cc-reality-check-please-reduced-credit-days/p1

Deejayay

follow up: discussed with their customer service team and advised that I was sent an email in August, but no email found, and not in the email section of their app. 

Now questioning was the email actually sent as they say they cannot resend it.

la531983

They arent going to change their entire billing cycle system just for you, if you dont like it close the card and use another.

MarzipanCrumble

In September, my billing cycle was the same.  So looking to see if it changes in October.  I have used an alternative cc for my Waitrose spending apart from 1 transaction in Sept.

Will wait to see what happens.