Company not replying to refund request

straight

Hi
I placed an order for some clothes from Twentytwo Supplies on 23rd August for £365.49. I received the order on 13th September. Unfortunately the clothes did not fit so I requested a refund within 14 days as stated on their website but I am not getting a reply from them.
I sent a message on instagram on 16th September and emailed them on 24th September.
what are my rights ? I paid for the order using my Monzo bank 
TIA

swingaloo

Do you have a link to the terms and conditions as I cant see them on their website.

A quick Google suggest they are a scam site with terrible reviews on Trustpilot

Aylesbury_Duck

Assuming they're a legitimate UK business, your rights are to return them for a refund.  The good news is that the clock stopped once you notified them.

Did you pay with a debit or credit card, or by bank transfer?  If by card, you have options, but a chargeback is likely to be challenged if you still have the goods.   It might instigate some action, though.

Browntoa

Good luck with that 

No contact details or phone number on the website 

Same missing from whois website details 

Did you get real contact address etc with the order 

straight

Hi
i emailed the company before ordering to ensure a refund was possible. Also when I placed the order the refund policy stated as below

I paid by bank transfer 
the email address I used was the one mentioned in the returns page

swingaloo

No address to return things to though. All the reviews say they sell fakes as well so I would hold out little hope of a refund to be honest.

Ergates

Their own description of themselves makes it sound like they're not a UK company:
"Twentytwo Supplies | Supplying you with the latest Uk inspired drip and clothing. We give you a second chance at buying the latest Uk apparel"

"Uk" with lowercase k - not something a UK company would do.
"Uk inspired drip and clothing"  (whatever drip is...)  - not UK clothing, UK "inspired" clothing (whatever that means)

Very high chance they're an overseas company selling cheap knock-offs.  The type of clothes that end up polluting a beach in Ghana a few months later.   If so - you've got very little chance of getting your refund.

Aylesbury_Duck

I'd say your money is gone.  Looks like an overseas business, they're using a gmail account and you've sent money by bank transfer.  Basically the same as buying something from a stranger on facebook or in the pub.

born_again

straight said:

Hi
I placed an order for some clothes from Twentytwo Supplies on 23rd August for £365.49. I received the order on 13th September. Unfortunately the clothes did not fit so I requested a refund within 14 days as stated on their website but I am not getting a reply from them.
I sent a message on instagram on 16th September and emailed them on 24th September.
what are my rights ? I paid for the order using my Monzo bank 
TIA

So many red flags on the site.
No contact details
No T/C
No returns details & the rest that should be there.

You can try contacting Monzo for a chargeback. As you are unable to return the goods.

Aylesbury_Duck

born_again said:

straight said:

Hi
I placed an order for some clothes from Twentytwo Supplies on 23rd August for £365.49. I received the order on 13th September. Unfortunately the clothes did not fit so I requested a refund within 14 days as stated on their website but I am not getting a reply from them.
I sent a message on instagram on 16th September and emailed them on 24th September.
what are my rights ? I paid for the order using my Monzo bank 
TIA

So many red flags on the site.
No contact details
No T/C
No returns details & the rest that should be there.

You can try contacting Monzo for a chargeback. As you are unable to return the goods.

Does that work on bank transfers?  I assumed it was on card payments only.

born_again

Card payments only...

Interesting that if you go to purchase a item. Refund details etc come up.

Contact information

Trade name: Twentytwo Supplies

Email: twentytwosupplies.apparel@gmail.com

Physical address: 1 Eastman Road, Greater London, London HA2 6QQ, United Kingdom

twentytwosupplies.apparel@gmail.com

Address given is a Big Yellow storage 

https://www.bigyellow.co.uk/harrow-self-storage-units/

But also. Wonder if payment provider has pulled the plug. Given it appears to be a SHOPIFY store.

This store can’t accept payments right now. Refresh this page or come back later.