Return of item without box

mully10

Good afternoon,

I see historical posts on this issue but nothing recent so I am keen to check.

I bought a television amazon via one of the sellers.
It has a fault, and I want to return it.
As its a huge tv I didnt store the box or packaging as it was huge.

The seller now wants to me to "adequately" pack it up so it doesnt get damaged on return.
They have been really quite unhelpful and evidently dont want to return it.
Do I have to pay to package it for return?
They are almost trying to make me feel guilty for returning a faulty tv.

Aylesbury_Duck

mully10 said:

Good afternoon,

I see historical posts on this issue but nothing recent so I am keen to check.

I bought a television amazon via one of the sellers.
It has a fault, and I want to return it.
As its a huge tv I didnt store the box or packaging as it was huge.

The seller now wants to me to "adequately" pack it up so it doesnt get damaged on return.
They have been really quite unhelpful and evidently dont want to return it.
Do I have to pay to package it for return?
They are almost trying to make me feel guilty for returning a faulty tv.

When did you purchase it and when did it arrive?

Mark_d

Are you returning a fault TV for a refund or are you looking to get the fault investigated/repaired.  If the latter, it's entirely reasonable for them to ask the TV be packed adequately so that it does not get damaged during transit.

swingaloo

Is the seller a business seller? Is it covered by a guarantee or are you hoping for goodwill from a private seller?

Either way it is up to you to package up the tv to send it back as you disposed of the original packaging. I can understand you saying it was huge but it is up to you to repackage properly as you will not get far with a refund if it arrives back with the seller damaged.

sheramber

Ask on your local free cycle/ Facebook if anybody has a box to fit and some bubble wrap.

cobble cardboard together to make a large box.

mully10

Thanks for your comments. The tv is faulty. I asked them to send a replacement and we could swap the box over, however they dont want to in case the replacement has the same fault which I find somewhat worrying. Regardless, I have bought the same tv from argos, when it gets delivered I will use the new box to return it. I dont think in these circumstances its entirely fair as the tv was faulty, but heyho.

A_Geordie

As unfair as you might seem to think it is, you were the one who decided to throw away the packaging that came with the TV. You could have flat packed it, folded it up, cut it in half at the sides or whatever to reduce the size and then store it for a period of time just in case - some people like myself fall into this category and others don't, which is also a perfectly reasonable thing to do. 

However, if you are required to return a faulty product then it is not unreasonable for you to ensure that fragile goods are adequately packaged for transport. Otherwise, as Mark_d pointed out, the retailer will likely want to deduct an amount from your refund to cover the damage, possibly up to 100% depending on the nature of the damage.

From a legal standpoint, I assume you are exercising your right to reject the goods within 30 days of receipt? If so, the Consumer Rights Act 2015 stipulates you only need to make the goods available for collection or if there is an agreement to return the goods in the contract, then you return the goods. The Act also says that the trader bears reasonable costs of return, so if you really fancied it, you could purchase some adequate packaging and then claim the cost back from the retailer. Worst case, if they refuse then you would have to start legal proceedings but I would imagine the cost of packaging is unlikely to be something worth pursuing.

But this is all now theoretical since you have already purchased a new one from Argos and you said you will use that box to return the other one. Let's hope you don't have a fault with that TV or you'd be back to square one!