Speed suddenly lower - Vodafone Fibre 1

darklight1

I signed up to Vodfafone Fibe 1 last year so been around 10 months with them.

In one of the emails they sent me just after I signed up it said "You’ll enjoy a minimum guaranteed speed of 34 Mbps"

Recently though I've been noticing things getting worse when I'm watching videos, downloading games from steam or whatever and when checking my speed it no longer goes above 11Mbps no matter what device I use, how close I am to either the Vodafone wifi hub or my mesh wifi and when looking on Vodafones upgrade page it now shows my current plan speed as 10.3Mbps.

In the past I'd get the advertised speed and I know 34Mbps isn't that fast even for me but it was fairly cheap and worked so I didn't really worry about the speed too much untill now.

As far as I can see there have been no correspondence to me about my speed decrease anywhere though I get the monthly email about my bill and when I have there is a price increase on my bill so obviously they email me.

I'm on a 24month deal so not due to finish it till next year but obviously I don't want to be paying for what I was told was 34Mbps only for it to be much slower.

born_again

What speeds do you get if you use a wired connection?

Mark_d

How are you measuring your speed?  To do an accurate test, you need to plug the Vodafone equipment into your master phone socket and use a wired connection between the Vodafone modem/router and your computer.
It is very strange that the Vodafone plan page is now showing 10MBps.  Are you sure you're looking at download speed and not upload speed?

darklight1

I've used various speed tests (Speedtest.net, fast.com, BTwholesale speedtest...etc) with my hub connected directly into the master socket and a laptop connected via ethernet for the best possible speeds. Rebooted my router, unplugged it and all the basic troubleshooting

Definitely looking at download speeds, last test shows 10.85Mbps download and 4.70Mbps upload.

Been on the web chat to Vodafone and just telling me a fault in the line so need an engineer out.

M25

Is this proper fibre (ie a fibre cable to your home)?

Vodafone have a guarantee so if you're not getting what you should they will compensate you.

The product you have is very slow so maybe think about paying for something better if they don't find a fault.

iniltous

If there is a fault that is lowering  your broadband speed ( but not completely killing it ) and your provider has said that it requires an engineer visit to sort it out ,and they have already arranged the engineer visit , then there doesn’t really seem to be any cause for complaint, although it’s frustrating , these things  happen , and as long as the fault is dealt  with quickly , then what’s the problem ?

darklight1

M25 said:

Is this proper fibre (ie a fibre cable to your home)?

Vodafone have a guarantee so if you're not getting what you should they will compensate you.

The product you have is very slow so maybe think about paying for something better if they don't find a fault.

It's just regular Fibre or whatever you call it so I think around 40Mbps is the best I can get with anyone that isn't Virgin.
My contract is not ending till next year so not like I can really do anything right now.

They did say they'll credit my account for each day I'm getting my issue.

iniltous said:

If there is a fault that is lowering  your broadband speed ( but not completely killing it ) and your provider has said that it requires an engineer visit to sort it out ,and they have already arranged the engineer visit , then there doesn’t really seem to be any cause for complaint, although it’s frustrating , these things  happen , and as long as the fault is dealt  with quickly , then what’s the problem ?

I'm not really complaining, it's just the fact that I still had internet and was going from something that wasn't fast but useable to noticeabley slow speeds.

There was no real major issue that I could see from my end or issues in my area, I did all the usual troubleshooting steps and still was getting much lower speeds.

When they sort it out then yeah I'll be happy.

Was inititally told a fault in the line and didn't need anyone to visit my property but now waiting to see when an engineer can visit, was meant to be earlier but no one was home.

Penguin_

My Vodafone broadband did that suddenly & after months of waiting for improvements they finally let me leave free of charge. They said there were issues at the cabinet but none of my neighbours had an issue, apart from the one who was also with Vodafone.

Smith2001uk

I recently reported a problem with my vodafone FTTC service. I had been trying to get a 3rd party modem working on my line and with all the disconnecting and reconnecting it went back into 'learn' mode and dropped my 52mb down to 30mb which was below the min guaranteed speed.

Chatting to CS and they booked me an engineer as could 'see' an error on the line.

Engineer turns up and tests with master socket direct to his equipment, see's errors and takes the socket off and see's very old poor quality telephone wires and untwists and re-terminates. Plugs in his kit, resets line and boom, line is at max 80mb. I then plug my phone cable back into the vodafone router (i have now given up on the idea of the 3rd party one). Speed drops down to 45mb. We deduce that my 3m phone cable i purchased from Currys was to blame for that drop. Changed to one given by vodafone 1m (i now have to hide under carpet as opposed to going round the door frame). Boom speed back to 80mb.

So in all, many many many disconnections and re-connections (power cuts can also do this) lead it to go into 'learn' mode again dropping its speed.

My cables were crap and the length induced error's. 

Wiring behind master socket was poor quality.

Hope it helps Op if any of those things have occurred at yours. 

darklight1

Smith2001uk said:

I recently reported a problem with my vodafone FTTC service. I had been trying to get a 3rd party modem working on my line and with all the disconnecting and reconnecting it went back into 'learn' mode and dropped my 52mb down to 30mb which was below the min guaranteed speed.

Chatting to CS and they booked me an engineer as could 'see' an error on the line.

Engineer turns up and tests with master socket direct to his equipment, see's errors and takes the socket off and see's very old poor quality telephone wires and untwists and re-terminates. Plugs in his kit, resets line and boom, line is at max 80mb. I then plug my phone cable back into the vodafone router (i have now given up on the idea of the 3rd party one). Speed drops down to 45mb. We deduce that my 3m phone cable i purchased from Currys was to blame for that drop. Changed to one given by vodafone 1m (i now have to hide under carpet as opposed to going round the door frame). Boom speed back to 80mb.

So in all, many many many disconnections and re-connections (power cuts can also do this) lead it to go into 'learn' mode again dropping its speed.

My cables were crap and the length induced error's. 

Wiring behind master socket was poor quality.

Hope it helps Op if any of those things have occurred at yours. 

Thanks but not sure if this would help me but maybe? Our master socket we have now is fairly new, only got fitted in around 2020 and till now been no issues so should be decent quality.

I use the Vodafone router but disabled the wifi and connected it up to a mesh wifi setup.

when I chatted to CS via web chat they mentioned a line issue was told no property visit needed but now waiting for an engineer to come, they were meant to visit yesterday but even though I had to change the time as no one would be home they still turned up before I was back.