Wren Kitchens worktop warranty query

Mshs22

We purchased a Wren kitchen in April this year, but had it installed by another provider as Wren's installation time was too long for us to wait. 
We have a 2 year warranty on the worktop, according to our contract. 

There is a join near to our sink, and this week I left a tub to soak but didn't realise there was a hole in in. The water leaked out of the tub and through the join, and now the worktop has expanded at the joint, meaning the 2 sections are no longer flush with each other. 

Before I contact Wren, is this likely to be something covered by their warranty? 
All help appreciated. 

Aylesbury_Duck

Mshs22 said:

We purchased a Wren kitchen in April this year, but had it installed by another provider as Wren's installation time was too long for us to wait. 
We have a 2 year warranty on the worktop, according to our contract. 

There is a join near to our sink, and this week I left a tub to soak but didn't realise there was a hole in in. The water leaked out of the tub and through the join, and now the worktop has expanded at the joint, meaning the 2 sections are no longer flush with each other. 

Before I contact Wren, is this likely to be something covered by their warranty? 
All help appreciated. 

I doubt it, but you'll need to read the warranty terms to be sure.

First thing to check is whether the warranty applies in full if you have a third party installation.  Wren may argue that the problem arose from the way the worktops are joined, i.e. that the warranty covers the worktop itself and not the installation if they didn't undertake it.

Secondly, whether the sort of damage you describe is covered (water ingress).

Thirdly, to what extent this is your negligence rather than the quality of their materials.  While spillages will always happen in a kitchen, leaving pooled water over a join may be considered negligence rather than accidental.

Alderbank

Also, check your home insurance. Accidental damage to fixed worktop is likely to be covered.

photome

Unlikely to be covered, which way does the join run, that may make a difference if it runs along the end of the sink ( the wrong way) . Could be covered under house insurance as long as you have buildings insurance

Mshs22

photome said:

Unlikely to be covered, which way does the join run, that may make a difference if it runs along the end of the sink ( the wrong way) . Could be covered under house insurance as long as you have buildings insurance

It runs the other way. The kitchen is a U shape, with the worktop running along the straights I I and then a smaller section along the middle _, if that makes sense. 

photome

Mshs22 said:

photome said:

Unlikely to be covered, which way does the join run, that may make a difference if it runs along the end of the sink ( the wrong way) . Could be covered under house insurance as long as you have buildings insurance

It runs the other way. The kitchen is a U shape, with the worktop running along the straights I I and then a smaller section along the middle _, if that makes sense. 

Yes it makes sense.  IMO it’s house insurance or pay yourself as you were  negligent but no harm in asking Wren