Hyundai Service: What??

WellKnownSid

Mildly_Miffed said:

According to the Business Manager, Hyundai are going to tighten the warranty rules in future so you have to use a particular garage.

That would be illegal...

Well Toyota managed that trick.  Reduced their long-standing 5-year warranty to 3 years, offering to extend the warranty up to ten years if you continued your servicing with Toyota every year.  The devil is in the detail, and there is always a way to get around what the politicians intended.

liuaq

WellKnownSid said:

Mildly_Miffed said:

According to the Business Manager, Hyundai are going to tighten the warranty rules in future so you have to use a particular garage.

That would be illegal...

Well Toyota managed that trick.  Reduced their long-standing 5-year warranty to 3 years, offering to extend the warranty up to ten years if you continued your servicing with Toyota every year.  The devil is in the detail, and there is always a way to get around what the politicians intended.

I'd never bought a car with a warranty before and didn't know anything about them.To me, it's not a selling point...particularly if they are going to recoup the "benefit" by hoicking up service charges and there are too many caveats.

I'm not an extended warranty kind of girl when I buy anything: they are too keen to sell them.😁

I bought the I10 because it had generally good reviews and a lot of "city cars" have been made larger by the manufacturers in recent years ( the ka, for example).I also needed to get a car pretty quickly and this ex-display model did the job! I tend not to buy new cars unless there is a really good deal going because as a female, the salesperson is all, "Look at the pretty colours, look at the matching trim, look at all those lovely gadgets" and I'm too old for that ****. 

Ah well, enough moaning and the other half has learnt a lesson so maybe £200 was worth it!

born_again

liuaq said:

400ixl said:

Like every manufacturer, Hyundai has different pricing for in warranty and out of warranty. Hyundai's pricing is here https://www.hyundai.com/uk/en/owners/servicing/fixed-price-servicing.html for out of warranty vehicles.

If you use that you will actually get to see the full service price and the fix service price on the same screen.

Just check one of ours and it would be £272 for in warranty and £199 out of warranty. One thing that you do get if you keep the out of warranty service going is that they continue the roadside recovery free of charge.

Yes: we were quoted £299 which is why being told it was £200 more than that 24 hours before the actual service was such a shock and no explanation offered for the huge discrepancy in price. The MOT cost on the invoice was also £54 plus VAT not £40 as per the out of warranty offer.

Tbh, if the correct figure had been given when we originally telephoned Hyundai, we would have told them to forget it but instead we feel railroaded and misled no the price: not for the first time.

I would like Hyundai to explain to me the massive price difference and why it is not transparent.

When you say you phone Hyundai just exactly who do you mean? Was it the dealer?
Who will no doubt just be a franchise & not Hyundai owned dealer..

liuaq

born_again said:

liuaq said:

400ixl said:

Like every manufacturer, Hyundai has different pricing for in warranty and out of warranty. Hyundai's pricing is here https://www.hyundai.com/uk/en/owners/servicing/fixed-price-servicing.html for out of warranty vehicles.

If you use that you will actually get to see the full service price and the fix service price on the same screen.

Just check one of ours and it would be £272 for in warranty and £199 out of warranty. One thing that you do get if you keep the out of warranty service going is that they continue the roadside recovery free of charge.

Yes: we were quoted £299 which is why being told it was £200 more than that 24 hours before the actual service was such a shock and no explanation offered for the huge discrepancy in price. The MOT cost on the invoice was also £54 plus VAT not £40 as per the out of warranty offer.

Tbh, if the correct figure had been given when we originally telephoned Hyundai, we would have told them to forget it but instead we feel railroaded and misled no the price: not for the first time.

I would like Hyundai to explain to me the massive price difference and why it is not transparent.

When you say you phone Hyundai just exactly who do you mean? Was it the dealer?
Who will no doubt just be a franchise & not Hyundai owned dealer..

That's an interesting question I don't know the answer to .We'd had loads of emails about a service being due and they actually phoned us to ask if we wanted to make an appointment, so we did! £299 seemed a bit high but with warranty protection and breakdown recovery it seemed doable.

(I had previously booked the service online and got a discrepancy between that quote and the later one but that was just an optional "pick up" charge.)

The garage reiterated the quote 24 hours before the service in an email where you can do "quick check in" and that's when we got the surprise.

When I later queried the huge discrepancy in quotes with the Business Manager at Brindley, she implied that they had to follow Hyundai guidelines but as the saying goes," I'll believe you, thousands wouldn't ".

Served us right for being lazy and being a bit naive about the warranty as we've never had one before.
(The husband has also received a right telling off because I would have walked out and taken the car somewhere else as a matter of principle.)I

In the past we have always contacted garages direct and never had this trouble. I won't go back to this garage and take up the Hyundai "Fixed Price" offer for cars out of warranty next year even if they do give me free breakdown service as I won't trust that to be the final price. 

I just really wanted to warn other people and find out if  was common practice to charge such a huge difference between a service under warranty and a service which isn't.

eschaton

I’d say it’s a rip off. 

£499 for a service on an i10?

I pay Mercedes £960 for two services and 2 MOT’s on an A Class. 

Price is the same in or out of warranty. It includes all parts applicable to the service except aircon recharge. 

After MOT, it’s a little over £400 for a service. You also get continued Mobilo Roadside Assistance included. 

400ixl

You can't compare your Mercedes service plan costs to the OP's one off cost. Your service plan covers a major and a minor service so you will be paying £80 for MOT's then something like £550 for a major and £330 for a minor. Plus Merc service plans do not usually include the additional items such as gearbox services that are required some years.

Owned both Mercedes and Hyundai's so know how both work.

Mercedes also have different pricing for in warranty and out of warranty, as do pretty much every manufacturer going.

The full service prices will be different for every one as you have different things that need to be one. Generic example but to give examples:
Year 1 - Minor service (oil change) - Say £200
Year 2 - Major service (oil change + brake fluid) - Say £300
Year 3 - Minor service (oil change + gearbox oil change- Say £350
Year 4 - Major service (oil change + brake fluid + spark plugs) - Say £400
Year 5 - Minor service (oil change + cam belt) - Say £600

Every manufacture and even model will differ for what needs to be serviced each year and thus the price.

The fixed price service is only the base set for each so year 1 and year 2 examples. Anything else due that year is additional.

The non fixed pricing includes the required items for that particular year.

The problem appears to be the quoted for a fixed price service (and that may have been what was asked for without knowing the implications when it should have been the non fixed pricing and including the additional items that were required for that year.

You would have been connected to your local dealer if you didn't call them directly. Hyundai UK do not deal with servicing.

Much easier to make the request via the online service website as it gives you the different options to choose from. You can request the date etc as well and typically get a call to confirm.

eschaton

400ixl said:

You can't compare your Mercedes service plan costs to the OP's one off cost. Your service plan covers a major and a minor service so you will be paying £80 for MOT's then something like £550 for a major and £330 for a minor. Plus Merc service plans do not usually include the additional items such as gearbox services that are required some years.

Owned both Mercedes and Hyundai's so know how both work.

Mercedes also have different pricing for in warranty and out of warranty, as do pretty much every manufacturer going.

The full service prices will be different for every one as you have different things that need to be one. Generic example but to give examples:
Year 1 - Minor service (oil change) - Say £200
Year 2 - Major service (oil change + brake fluid) - Say £300
Year 3 - Minor service (oil change + gearbox oil change- Say £350
Year 4 - Major service (oil change + brake fluid + spark plugs) - Say £400
Year 5 - Minor service (oil change + cam belt) - Say £600

Every manufacture and even model will differ for what needs to be serviced each year and thus the price.

The fixed price service is only the base set for each so year 1 and year 2 examples. Anything else due that year is additional.

The non fixed pricing includes the required items for that particular year.

The problem appears to be the quoted for a fixed price service (and that may have been what was asked for without knowing the implications when it should have been the non fixed pricing and including the additional items that were required for that year.

You would have been connected to your local dealer if you didn't call them directly. Hyundai UK do not deal with servicing.

Much easier to make the request via the online service website as it gives you the different options to choose from. You can request the date etc as well and typically get a call to confirm.

You’ve went to some effort there to make stuff up. 

Well done. 

400ixl

Go on then what is made up.

Had a service plan on my last car which was a Mercedes E250, have one on my current Audi as well. Also own 2 Hyundai's of which both have been in and out of warranty so know how that works as well.

daveyjp

WellKnownSid said:

Mildly_Miffed said:

According to the Business Manager, Hyundai are going to tighten the warranty rules in future so you have to use a particular garage.

That would be illegal...

Well Toyota managed that trick.  Reduced their long-standing 5-year warranty to 3 years, offering to extend the warranty up to ten years if you continued your servicing with Toyota every year.  The devil is in the detail, and there is always a way to get around what the politicians intended.

Not quite.  There is no need to have a main dealer service every year for ten years.

The deal is if you have a Toyota less than ten years old serviced at a main dealer (regardless of previous service history) they will provide a 1 year warranty until the vehicle is ten years old or has done 100,000 miles.

However Toyota also have sensible service prices so the marginal cost of the dealer stamp and extra warranty is worth paying for many customers.