Hyundai Service: What??

molerat

Many manufacturer dealerships have different grades of service.  In warranty will use genuine parts, not in warranty will use compatible parts.  £200 difference seems a bit steep though.

Mildly_Miffed

Herzlos said:

Mildly_Miffed said:

My suspicion would be that they're not talking about "the same thing".

Warranty - Hyundai OE parts, Hyundai official service checklist.
Non-warranty "major service" - cheaper pattern parts, shorter generic list of work.

I'd assume a franchise dealer would always be using OE parts.

SO MANY dealers are now multi-franchise chains. The one that I believe the OP alluded to lists nine brands and 35 locations on their website. Their one Hyundai dealership shares the location with a SEAT approved workshop, while they also have a Honda dealership elsewhere in the town.

So, no, not necessarily.

liuaq

Have now got the invoice and checked it against previous invoices.

In 2022 we paid £314 for a service with identical parts except replacement of spark plugs (£43 for parts) this time. The service this time came in at £535.The rest of the cost was £20 for more oil and labour costs.

Other amusing items:

 E10 fuel treatment shown as £29.99 on bill as a side note, actually charged £46 after VAT

and I got a discount of 0.02% Labour costs on replacing wiper blades, that's so small, I just laugh.

MOT:shown in Bill but not charged? Or it would Have been even worse.

Lorian

Don't buy the fuel treatment and replace your own wiper blades it takes moments.

They will have booked you in for an "essentials" service and switched when they have woken to it being less than 5 years old. £299 is the price they seem to be charging for essentials (quoted that recently for an i20) I'm guessing it's 3rd year to be charged so much.

Not good value either way honestly. Take a look into the Hyundai service plans as they generally represent slightly better value for money if you want the dealer service.

liuaq

Lorian said:

Don't buy the fuel treatment and replace your own wiper blades it takes moments.

They will have booked you in for an "essentials" service and switched when they have woken to it being less than 5 years old. £299 is the price they seem to be charging for essentials (quoted that recently for an i20) I'm guessing it's 3rd year to be charged so much.

Not good value either way honestly. Take a look into the Hyundai service plans as they generally represent slightly better value for money if you want the dealer service.

Sound right.

Business Manager for dealership read my complaint and phoned to give me a right load of guff...(agree about fuel thing but Hubble said yes, wipers: went along to get MOT) about Hyundai dictating the service needs and costs under warranty and it included extra "diagnostics" which I guess is a good way to recoup some money if you offer a warranty.
Also tried to tell me that they should have charged for the MOT, implying I shouldn't complain, to which I told them that it only offset the overcharging on other items! Basically, it's a rubbish, one-horse dealership.

Anyway, we are free of the warranty next year so I'll shop around. According to the Business Manager, Hyundai are going to tighten the warranty rules in future so you have to use a particular garage.

We're lazy so and so's but never been messed about like this with Ford.The I10 is a nice little car, though.

400ixl

Like every manufacturer, Hyundai has different pricing for in warranty and out of warranty. Hyundai's pricing is here https://www.hyundai.com/uk/en/owners/servicing/fixed-price-servicing.html for out of warranty vehicles.

If you use that you will actually get to see the full service price and the fix service price on the same screen.

Just check one of ours and it would be £272 for in warranty and £199 out of warranty. One thing that you do get if you keep the out of warranty service going is that they continue the roadside recovery free of charge.

Mr.Generous

My 2 year 2 service plan on a 310 bhp 4wd Cupra costs £100 less than that one service. And yes, it's in warranty. That is a complete rip off. Go elsewhere.

Mildly_Miffed

According to the Business Manager, Hyundai are going to tighten the warranty rules in future so you have to use a particular garage.

That would be illegal...

The one caveat to that is that the "block exemption" rules were EU, and - of course - the will of the people had something to say about that.

The retained regulations that made it illegal were due to expire at the end of May 2023.
There was a consultation to see if they were going to continue to be retained beyond that. The Competition and Markets Authority recommended that they were...

https://www.gov.uk/government/consultations/retained-motor-vehicle-block-exemption-regulation-consultation

Then there's been an election. Now, I would have thought it less likely that the current lot would get shot of it than their predecessors, but...

liuaq

400ixl said:

Like every manufacturer, Hyundai has different pricing for in warranty and out of warranty. Hyundai's pricing is here https://www.hyundai.com/uk/en/owners/servicing/fixed-price-servicing.html for out of warranty vehicles.

If you use that you will actually get to see the full service price and the fix service price on the same screen.

Just check one of ours and it would be £272 for in warranty and £199 out of warranty. One thing that you do get if you keep the out of warranty service going is that they continue the roadside recovery free of charge.

Yes: we were quoted £299 which is why being told it was £200 more than that 24 hours before the actual service was such a shock and no explanation offered for the huge discrepancy in price. The MOT cost on the invoice was also £54 plus VAT not £40 as per the out of warranty offer.

Tbh, if the correct figure had been given when we originally telephoned Hyundai, we would have told them to forget it but instead we feel railroaded and misled no the price: not for the first time.

I would like Hyundai to explain to me the massive price difference and why it is not transparent.

liuaq

Mildly_Miffed said:

According to the Business Manager, Hyundai are going to tighten the warranty rules in future so you have to use a particular garage.

That would be illegal...

The one caveat to that is that the "block exemption" rules were EU, and - of course - the will of the people had something to say about that.

The retained regulations that made it illegal were due to expire at the end of May 2023.
There was a consultation to see if they were going to continue to be retained beyond that. The Competition and Markets Authority recommended that they were...

https://www.gov.uk/government/consultations/retained-motor-vehicle-block-exemption-regulation-consultation

Then there's been an election. Now, I would have thought it less likely that the current lot would get shot of it than their predecessors, but...

Yes: I remember Forum members saying that earlier.Cheers.

The "Business Manager" basically have me a right load of nonsense, the only point that she really wanted to get across was that my husband had signed for the costs when he brought the car in, she could not address the huge difference between the quote for a warranted car and a non-warranted car which was my question.