Lufthansa Compensation form error

moyke

Hi all,
Trying to obtain compensation after being delayed more than 5 hours on 2 September.
I have completed their form numerous times on mobile and laptop, using safari, google and edge, yet each time i receive the message, 'an error has occurred, please try again later'.
Any help appreciated

Mark_d

Maybe your browsers are blocking cookies.  Maybe you have entered you name with spaces or special characters - this issue has caused me to get strange errors on websites.  Or maybe their website is having problems and you should. try again later

Londontr1

moyke said:

Hi all,
Trying to obtain compensation after being delayed more than 5 hours on 2 September.
I have completed their form numerous times on mobile and laptop, using safari, google and edge, yet each time i receive the message, 'an error has occurred, please try again later'.
Any help appreciated

Did you manage to sort this?

I have the same issue, the form just gives an error. Have tried various laptops, browsers etc. 

I’ve even tried Resolver but Lufthansa constantly reply with a copy and paste response saying use the broken form. 

moyke

Hello,

I cleared cookies and cache, initially that did not work. I tried again next day while out so on a different wi-fi. This time I succeeded. I am using Resolver too, so time will tell. I will definitely persevere as they clearly do not care about their customers. check out the reviews on Trustpilot. 1 star at best. Best of luck.