constant broadband dropout in evenings??

deklan99

You could be right but until internal wiring is checked out to be in good order and not the root of the problem, it may never get resolved. Easy to do and saves a lot of time, effort and frustration all round.

bockster

wacko911 wrote: »

Do you mean when you use your phone it ALSO drops the connection?

Sounds like a wiring/filter probelm. I think people get confused with thier filters.

Let me know your wiring and filters and devices layout eg mine is:

Master BT Socket
.Double Socket:
..Socket 1:
...Filter 1
....ADSL: > Nothing
....TEL > Telephone
..Socket 2:
...Extension Lead
....Filter 2
.....ADSL > ROUTER
.....TEL > Sky Box

Also extension leads tend to get damaged over time unless BT installed them.

cheers, have fitted 2nd filter to telephone, too early to tell if if its fixed my evening drop out probs

bockster

deklan99 wrote: »

Dropout when phone is picked up or hung up suggests filters faulty or incorrectly set up if BT say line ok.
http://www.kitz.co.uk/adsl/connectionprobs.htm

Loss of connection in the evening suggests low SNR margin http://www.kitz.co.uk/adsl/lowSNR.htm

Read through that stuff and get a hold of the Dr SpeedTouch tool so we can see your line stats as per the article Speedtouch 330 aka "The Frog" http://www.kitz.co.uk/adsl/frogstats.htm

stats are;- receive attenuation - 58db
receive margin - 6db
send attenuation - 31db
send margin - 25db

hope this is the info you req'd

bockster

sco0ter wrote: »

Might be a sync problem... What speed are you supposed to get and what speed do you get

i'm on 1/2 meg bb. tests are showing 485kbps.

bockster

thanks to all replies so far and to those who've supplied some really useful resource links.
cheers.
bockster

candygirl

I keep getting wazzed off msn at night, and I'm on Tiscali:mad: :mad: :mad:

deklan99

Your receive attenuation - 58db shows you are on the end of a fairly long line, receive margin - 6db is in the problem area for a fixed rate product, below 10db is where the problems start.
If you haven't tried the test socket already use that and see if margin figure improves.
If all checks out ok with wiring etc. then it may be external forces which are causing the problem - xmas tree lights, temporary traffic lights, wet weather, cordless phones, plasma tvs, all sorts.

Inactive

candygirl wrote: »

I keep getting wazzed off msn at night, and I'm on Tiscali:mad: :mad: :mad:

Yet another abysmal ISP, gets more complaints than any other at ISP Review.

bockster

as of this moment, the last 3 evenings have been fine, i hope this keeps up.

now to try and get a better bb deal/provider

cheers,
bockster.