Apple keeps cancelling my orders

gadget88

So I got some iTunes credit for a new iPhone and iPad. I wanted two iPads and I changed my mind between the Pro and the cheaper one so I could get my wife one. Anyway I have a little bit of ocd so cancelled a few then Apple cancelled 4 attempted orders. I tried to buy music and movies and works all fine. You can’t use iTunes credit in Apple stores and the sales team shut at weekends. I did get a hold on them on phone and they said it was fine to order again and even followed through on the chat whilst I done it. Can Apple shut you down or simply stop you buying items on Apple Store? I’m worried I have alot of iTunes credit I can’t spend and have to buy the iPad elsewhere? 

TadleyBaggie

Thought this seemed familiar:

https://forums.macrumors.com/threads/apple-cancelled-my-orders-need-advice.2434717/

Seems Apple doesn't like your ordering history. Apple can absolutely refuse to allow you to order products from them.

gadget88

So what can i do with the credit if i have £1500 I can’t use? I’m sure they can’t refund iTunes vouchers  

electriccactus

gadget88 said:

So what can i do with the credit if i have £1500 I can’t use? I’m sure they can’t refund iTunes vouchers  

Ask them to refund you?

If you've ended up with £1500 of vouchers I suspect it's a you problem.

photome

electriccactus said:

gadget88 said:

So what can i do with the credit if i have £1500 I can’t use? I’m sure they can’t refund iTunes vouchers  

Ask them to refund you?

If you've ended up with £1500 of vouchers I suspect it's a you problem.

According to their website, they can’t be refunded

born_again

gadget88 said:

So what can i do with the credit if i have £1500 I can’t use? I’m sure they can’t refund iTunes vouchers  

How did you end up with that much credit?
Given all the cancelled orders & a massive credit, they clearly think something if amiss. Especially given knowing Apple are a target for fraudsters.

elsien

How many were the “few” orders that you cancelled? I have to say the answers on the other place are more robust than would be allowed on here nowadays but are probably accurate.

Apple have clearly decided that doing business with you is risky.
Were any of your credits from gift cards? 

Undervalued

Frankly I  avoid vouchers, credit notes, gift tokens etc as far as is possible. You are always vulnerable to (almost) whatever terms and condition the issuer may impose plus there is the danger (OK maybe not with Apple) of the issuer going bust and leaving you with nothing. OK, if you have no right to anything more secure then it is better than nothing.

I suspect their systems have profiled your activity as unusual / suspicious. Assume it is all above board I would imagine once you get in contact with a real person an Apple it will get sorted out. I would suggest however you take the path of least resistance to turn these vouchers into something tangible ASAP. Up to date Apple equipment fetches decent prices s/h, so if all else fails get something saleable then turn it into cash to at least cut your losses. 

soolin

I’m sorry but I think you might get stuck with your vouchers. I suspect the ordering and cancelling many times alongside using credit vouchers of some sort triggered an alert, it follows the pattern of a scammer trying to see if codes or vouchers were genuine.

user1977

Can’t the vouchers be used under a different account?

TadleyBaggie

user1977 said:

Can’t the vouchers be used under a different account?

Pretty sure they aren't physical vouchers, rather credit added to their account.