Disputing a transaction on credit card with scam retailer

NoodleDoodleMan

Their phone number is listed as +44 (808) 501 5897·

That does not look like a UK number - if it is genuine (?) there's no need to include 44, it should read 0808 501 5897.

https://who-called.co.uk/Number/08085015897

born_again

kintyremaid said:

Thanks both for the help, yes it looks as though its the bechef.club people, disgraceful that they can obtain credit card details without the person 's knowledge. We have not heard of them  but have followed the unsubscribe procedure and hope to hear no more.
RBS webchat sent us from fraud team to dispute team and back to fraud, took all day. Weirdly they state that cleared transactions cannot be disputed but then they will support us once a transaction is complete if we dispute it ?? Not good service and I told them so. It's our money so why can't we instruct the bank to block any future payments? Unbelievable.
Thanks again.

Ring them up (should be a fraud number on the site, or even back of card) & say you have not made the transactions. As such you want the card stopped & replaced & transaction treated as fraud.
If they come back with your details bank will contact you & you will have to pay them back.

They do have to block future payments on a CPA if asked by a customer. But doing via chat is not the best way as, you may not actually be speaking to the team involved.
We certainly do not deal with online chats. That is dealt with by a separate team.

Nasqueron

kintyremaid said:

Thanks both for the help, yes it looks as though its the bechef.club people, disgraceful that they can obtain credit card details without the person 's knowledge. We have not heard of them  but have followed the unsubscribe procedure and hope to hear no more.
RBS webchat sent us from fraud team to dispute team and back to fraud, took all day. Weirdly they state that cleared transactions cannot be disputed but then they will support us once a transaction is complete if we dispute it ?? Not good service and I told them so. It's our money so why can't we instruct the bank to block any future payments? Unbelievable.
Thanks again.

They don't obtain them without your knowledge, you agreed to use their trial when paying for something - ticking a box, clicking yes etc (it has to be opt-in) then agreeing that they would charge your card. A 50% refund is better than nothing but an expensive lesson in reading what you are signing up for

kintyremaid

I think we have made progress by emailing one of the banks board members ( I looked at !!!!!! website for hints) which resulted in the issue being escalated through resonse team. We have now been assured that future payments to the suspicious retailer will be stopped by the issuing new credit cards, which has been arranged. The Bank will attempt to get refund of payments taken. Feeling a lot better now, thank you everyone for advice. We will be checking carefully to see no more payments are taken !

th081

Lots of companies prey on unsuspecting consumers with the hope some won't take it forward. They will maintain you clicked on the one pound offer and were happy to pay 39.99 monthly indefinitely 

Washer_Dryer

Morning all, 

I woken up this morning with a pending transaction of £40.99 from the same company. I contacted NatWest and they advised it was a subscription service and they were unable to act because the transaction was still pending and my best bet was to contact the company 'bebudget.com' directly first. 
I visited their website and contacted them using the chat box. Initially, they declined to refund the transaction and stated that I had signed up to their free trial and this was the subscription fee. 
After a bit of back and through, I quoted the consumer rights act and the updated safeguarding protection against online subscriptions. I then informed them that they had broken the legislation and asked them "Would they refund my unauthorized subscription charge or do they want me to report them as a scam and have my bank investigate this and they claim the charge back". Their reply was "we have refunded you the charge and cancelled the subscription". The charge was back in my bank instantly. 

I hope this helps anyone who goes through the same thing as this was very distressing this morning. 

Stokesay

I have just experienced the same thing with Pyd*Xfitcare.net and I am struggling to find any information about them. They have continued to try and take £59.98 out from my account but fortunately there was not enough in the card account for the payment to go through. However I need to block this or cancel whatever the payment is for. Had the same with TikTok shop payments of £450 which have actually gone through over a period of 4 days. Usually of £18.99 or £5.99 per transaction. Latterly various amounts. I have logged with the dispute team of my debit card provider and am waiting for an outcome.
 

born_again

What have you bought recently. 
Look back through them & see if any of then offer free subscription for a few days.

surreysaver

NoodleDoodleMan said:

Their phone number is listed as +44 (808) 501 5897·

That does not look like a UK number - if it is genuine (?) there's no need to include 44, it should read 0808 501 5897.

https://who-called.co.uk/Number/08085015897

It is a UK phone number. It's what you would dial from abroad - +44 is the dialling code for the UK. Take away the +44 and add 0. It is a free phone number.