Lost passport headache

Dion91

I fly next month but I’ve lost my passport I filled the form out yesterday and got a phone call then they told me it’s been sent to another department and I need to wait until they call me but they said there’s no timeframe I’ve told them I fly next month and I need a new passport asap I can’t get a new one until I get the email saying it’s been cancelled but I won’t get that until the other department calls me and again there’s no timeframe I’ve called 3 times today and got the same response has anyone been in the same situation? Is there anything else I can? Thanks 

marcia_

 Why do you need to wait? Just apply and tick the lost/stolen box? 

Dion91

They told me on the phone I need to wait until I receive an email with a number confirming that it’s been cancelled 

Inbetweeners

Phoning them 3 times a day isn't going ti change anything. If you expect a 2 day response then you need to lower your expectations.

saajan_12

Which service did you request? Theres a standard which takes a few weeks, or a urgent service which takes days. I thought its one process to apply for a new one and within that process, they cancel the old one and issue a new one. 

Dion91

saajan_12 said:

Which service did you request? Theres a standard which takes a few weeks, or a urgent service which takes days. I thought it’s one process to apply for a new one and within that process, they cancel the old one and issue a new one. 

I thought that too I’ve just reported it lost again I got an email saying it’s not been cancelled as they haven’t been able to contact me I haven’t even had a phone call today 

TELLIT01

Looking on Gov.uk is does say that the 'lost' passport must be cancelled before you can apply for a replacement.  I'm assuming that's the situation the OP finds themself in.

Dion91

TELLIT01 said:

Looking on Gov.uk is does say that the 'lost' passport must be cancelled before you can apply for a replacement.  I'm assuming that's the situation the OP finds themself in.

That’s exactly it and they are taking their sweet time cancelling it 

Inbetweeners

Dion91 said:

TELLIT01 said:

Looking on Gov.uk is does say that the 'lost' passport must be cancelled before you can apply for a replacement.  I'm assuming that's the situation the OP finds themself in.

That’s exactly it and they are taking their sweet time cancelling it 

You reported it yesterday and thats your definition of 'taking their sweet time'?

Dion91

Inbetweeners said:

Dion91 said:

TELLIT01 said:

Looking on Gov.uk is does say that the 'lost' passport must be cancelled before you can apply for a replacement.  I'm assuming that's the situation the OP finds themself in.

That’s exactly it and they are taking their sweet time cancelling it 

You reported it yesterday and thats your definition of 'taking their sweet time'?

Yes I spoke to a friend and when they lost theirs it was cancelled the same day 

powerful_Rogue

Dion91 said:

I fly next month but I’ve lost my passport I filled the form out yesterday and got a phone call then they told me it’s been sent to another department and I need to wait until they call me but they said there’s no timeframe I’ve told them I fly next month and I need a new passport asap I can’t get a new one until I get the email saying it’s been cancelled but I won’t get that until the other department calls me and again there’s no timeframe I’ve called 3 times today and got the same response has anyone been in the same situation? Is there anything else I can? Thanks 

Wait and stop phoning them three times a day.