Santander closed account - Synetics Solutions Fraud Alert

Tazerbager

Hello - I recently opened up a Santander bank account and after going through the agony of actually being able to set up the internet banking they froze my account and asked me to call them. 

I phoned and was told I needed to go into branch and brin Photo ID which I did. I was met with a very scared looking reaction when they pulled up my account details and then when speaking with the branch manager he didn't really seem to know what was going on and made a few calls and took my IDs and sent them off, I did notice he'd written "FRAUD" on a bit of paper where he'd taken the phone number from which I did chuckle about. They also asked I send over my proof of address by email, which again I did.

I waited a few days and kept checking the app, after a while something changed and I no longer saw the same message it was as if my account had essentially been deleted so I phoned them up to ask what exactly was going on and I was handed about and put on hold about 7 times before finally being told my account was closed and that was the end of it. 

I eventually received a letter confirming this stating:

"We've found a fraud indicator has been placed against your name"
... blah blah
"If you think that the fraud indicator placed by another company with Synetics solutions LTD isn't right you can ask for it to be updated"

It then contains a leaflet about Cifas and Synetics solutions - I have since raised a DSAR with Cifas, Synetics solutions and National Hunter after reading up about what to do next.

My questions are, does this mean I have a Cifas marker or is Synetics solutions something completely different? 

Should Santander have told me I have a fraud indicator? I thought they were strictly not allowed to tip people off about those sorts of things but the letter is pretty clear?

Does anyone have experience of dealing Synetics solutions and how serious is this issue? I can find very very little information about this company and what having a "fraud" indicator with them means.

I should point out that I have not committed any fraudulent activity or done any shady dealings so I am confused as to what it could relate to.

Thank you

born_again

In reality all you can do is wait till you get the information requested back & take it from there.

https://www.synectics-solutions.com/

molerat

Should Santander have told me I have a fraud indicator? I thought they were strictly not allowed to tip people off about those sorts of things but the letter is pretty clear?

They simply told you there is a fraud marker on your record put there by another party, it is there for all authorised parties to see.  What they can not tell you about is if they are investigating you.

tfoar94

Tazerbager said:

Hello - I recently opened up a Santander bank account and after going through the agony of actually being able to set up the internet banking they froze my account and asked me to call them. 

I phoned and was told I needed to go into branch and brin Photo ID which I did. I was met with a very scared looking reaction when they pulled up my account details and then when speaking with the branch manager he didn't really seem to know what was going on and made a few calls and took my IDs and sent them off, I did notice he'd written "FRAUD" on a bit of paper where he'd taken the phone number from which I did chuckle about. They also asked I send over my proof of address by email, which again I did.

I waited a few days and kept checking the app, after a while something changed and I no longer saw the same message it was as if my account had essentially been deleted so I phoned them up to ask what exactly was going on and I was handed about and put on hold about 7 times before finally being told my account was closed and that was the end of it. 

I eventually received a letter confirming this stating:

"We've found a fraud indicator has been placed against your name"
... blah blah
"If you think that the fraud indicator placed by another company with Synetics solutions LTD isn't right you can ask for it to be updated"

It then contains a leaflet about Cifas and Synetics solutions - I have since raised a DSAR with Cifas, Synetics solutions and National Hunter after reading up about what to do next.

My questions are, does this mean I have a Cifas marker or is Synetics solutions something completely different? 

Should Santander have told me I have a fraud indicator? I thought they were strictly not allowed to tip people off about those sorts of things but the letter is pretty clear?

Does anyone have experience of dealing Synetics solutions and how serious is this issue? I can find very very little information about this company and what having a "fraud" indicator with them means.

I should point out that I have not committed any fraudulent activity or done any shady dealings so I am confused as to what it could relate to.

Thank you

Currently having the same issue, I’ve had my DSAR back from CIFAS which has markers “False Identity, Victim, and Identity Not Proven Markers” all from an Experian application back in 2023.  So I was wondering would this be the same information that synectic solutions have also, if so I’m not sure why it’s only just flagged up now as I have been able to get a mortgage and car finance, if anyone could shed any light or any possibilities would be greatly appreciated thank you.