Being taking to court for extortionate Gas and Electric bill - please help.

LuisDiaz

Scot_39 said:

LuisDiaz said:

QrizB said:

Have you heard anything from the court since September? There was a 28 day deadline, that must've passed by now?

Hi, after I submitted to court, they replied saying copy had been served on the claimant. I have not heard anything since ? Is this normal ?

As per the reply from @BarelySentientAI above - BG / debt agency had 28 days to challenge your response - I am not sure how long the court would take to contact you if they did - but I suspect it would be quick - even if any arranged arbitration or actual court case might be in a long queue.

Perhaps if anyone actually familiar with the process here - could comment on timescales.

The hole point of the electronic system is to speed things up - so 3 months without formal contact I suspect is pushing it.

Are the debt agency still chasing you for the full outstanding bill, if so I'd copy BGs we have recalled debt to them - and copy the agency letter to BG as well - stating you were told they had recalled the debt action - and that it might not have worked.

In big orgs "left hand doesn't know what the right hand is doing" scenarios are not uncommon.

I've not heard anything else from the court since there a few months ago advising they had ''served the claimant'' - should I write to them (is it wise to do so) ?

The debt agency began contacting me soon after the court had said they had served the claimant.

The agency completely ignored what BG said i.e. debt was recalled. I even had the agency call BG at the time who advised them of the same. So, again really confused about this.

LuisDiaz

Scot_39 said:

LuisDiaz said:

hello, I just wanted to share some updates.
A written complaint was sent to BG back in October '24. There was a acknowledgment sent but no further updates. Several more calls were made but was simply told ''its with complaints team''. No further updates. Another written letter has been sent.  Unfortunately, in between that period, the debt collection agency have sent another threatening letter - despite confirmation from BG who informed me they had sent a ''stop'' instruction to the agency. I can not afford to get a solicitor ... but should I borrow some money to get this sort of help ? Is getting Ofgem involved a route that could help ? What options do I have now ? I have no idea why such a big org like BG are behaving like this.

If it's been 8 weeks since complaint - and it probably has - without resolution - then you are entitled to raise it as a formal and factual (best to keep emotion and subjective statements out of it has been common advice here - but I've never gotten that far when dealing with past complaints with EOn, SGas and SPower to name but 3) complaint with the Ombudsman - not Ofgem - who are the market regulator - who will deal with any significant regulations to improve the customer experience - but not individual cases.

See  Ofgems general intro

https://www.ofgem.gov.uk/complain-about-your-energy-supplier-0

Which then links to

https://www.energyombudsman.org/

and specifically for suppliers

https://www.energyombudsman.org/how-we-can-help/energy-suppliers

OK -  I will begin to write to Ombudsman.
Thank you

LuisDiaz

Just want to add, thank you all for your help - we dont know what we would have done without your help.

Thank you.

brianposter

Further down on the Moneysavingexpert forum page is a section entitled Motoring and within that a section entitled Parking. They will be experts on court procedures.

ChirpyChicken

Was the claim issued via BW legal.
If so it could be months before you hear any further 

LuisDiaz

Hi all, Just wanted to update.
BG finally responded to me, this is after 6 letters, 11 emails and endless number of phone calls all over 12 months later since the issue was first raised to them. They have in writing said ''debt that is on your account we can see that they have not been any payments made towards your bills since the account moved over to new billing platform [dated included]. However, this is NOT correct. They have clearly taken payments out after this date for many months, for which I provided bank statements previously. Their letter then goes onto to talk around they will set up a repayment plan for the debt and it will now create a ''credit file which will be viewed as negatively by other lenders''. They have pretty much ignored the points I raised with them, have clearly not completed a through investigation, have issued no apology . I am at a aghast with their entire response to me. I am not sure how to respond to them now ? 

QrizB

In December you were about to write to the Ombudsman.

How is that going?

brianposter

What has happened to your court case ?