Being taking to court for extortionate Gas and Electric bill - please help.

Gerry1

Are you on the Priority Services Register?

LuisDiaz

Gerry1 said:

Are you on the Priority Services Register?

Hi Gerry, no sorry, I dont know what that is, so unlikely to be on it ? 

BarelySentientAI

https://www.britishgas.co.uk/priority-service-register

Reed_Richards

Or look here: https://www.thepsr.co.uk/ ?  Both your supplier and your Network Operator maintain a Priority Service Register.  I'm not sure if you need to register with both or if your supplier will automatically register you with your DNO.  This explains what it is and who can join: https://www.ofgem.gov.uk/energy-advice-households/join-your-suppliers-priority-services-register  .   

JoshinLeeds

LuisDiaz said:

benparry1977 said:

I am looking to switch pre price cap increase. I looked at all the big name suppliers however, also found a new supplier called Tomato Energy. Tomato offered the best rates I have found to date at 19.46p/Kwh for fixed and agile rates between 2,8p/KWh and 18.8p/KWh. THis beats Octopus and E-On hands down [by circa 2p\KWh]. Definitely worth looking at.

Thanks Ben, I will consider this.

If you think BG billing is bad, please don't go to Tomato Energy. I've had an awful time with them.

LuisDiaz

Hi all,
just wanted to post an update 

I've received zero updates from BG since I raised several complaints, over email and phone. The promised return phone calls never happened either. 

A few days a go a received a email from a debt agency saying they had taken this matter to court (was this a DELAYED email ) - I've NEVER received an email from this agency before.

I've also received a court letter, which reads (I''l summarise)

''I acknowledge receipt of your defence and copy is being served on claimant (or their solicitor).
The claimant may contact you direct to attempt to resolve any dispute.
If dispute cannot be resolved informally, claimant will inform court they wish to proceed. Court will then inform you of what will happen.


If they wish to proceed, claimant must contact court within 28 days after receiving copy of your defence. 
After that period has elapsed, claim will be stayed. The only action claimant can then take will be apply to judge for order lifting stay.

In plain English what does this mean ? I read it as its with BG to resolve directly with me though they also have an option to come back to court to ask them to proceed with their legal proceedings against me ???

MattMattMattUK

LuisDiaz said:

Hi all,
just wanted to post an update 

I've received zero updates from BG since I raised several complaints, over email and phone. The promised return phone calls never happened either. 

A few days a go a received a email from a debt agency saying they had taken this matter to court (was this a DELAYED email ) - I've NEVER received an email from this agency before.

I've also received a court letter, which reads (I''l summarise)

''I acknowledge receipt of your defence and copy is being served on claimant (or their solicitor).
The claimant may contact you direct to attempt to resolve any dispute.
If dispute cannot be resolved informally, claimant will inform court they wish to proceed. Court will then inform you of what will happen.


If they wish to proceed, claimant must contact court within 28 days after receiving copy of your defence. 
After that period has elapsed, claim will be stayed. The only action claimant can then take will be apply to judge for order lifting stay.

In plain English what does this mean ? I read it as its with BG to resolve directly with me though they also have an option to come back to court to ask them to proceed with their legal proceedings against me ???

Did you submit a defence to legal action?

BarelySentientAI

LuisDiaz said:

''I acknowledge receipt of your defence and copy is being served on claimant (or their solicitor).
The claimant may contact you direct to attempt to resolve any dispute.
If dispute cannot be resolved informally, claimant will inform court they wish to proceed. Court will then inform you of what will happen.


If they wish to proceed, claimant must contact court within 28 days after receiving copy of your defence. 
After that period has elapsed, claim will be stayed. The only action claimant can then take will be apply to judge for order lifting stay.

In plain English what does this mean ? I read it as its with BG to resolve directly with me though they also have an option to come back to court to ask them to proceed with their legal proceedings against me ???

The court has got your defence.

They have sent a copy of the defence to BG.

BG can try and resolve it with you if they want.

BG can decide to carry on with the court case, and have 28 days to tell the court they will be doing so, or the case will be cancelled automatically.

LuisDiaz

BarelySentientAI said:

LuisDiaz said:

''I acknowledge receipt of your defence and copy is being served on claimant (or their solicitor).
The claimant may contact you direct to attempt to resolve any dispute.
If dispute cannot be resolved informally, claimant will inform court they wish to proceed. Court will then inform you of what will happen.


If they wish to proceed, claimant must contact court within 28 days after receiving copy of your defence. 
After that period has elapsed, claim will be stayed. The only action claimant can then take will be apply to judge for order lifting stay.

In plain English what does this mean ? I read it as its with BG to resolve directly with me though they also have an option to come back to court to ask them to proceed with their legal proceedings against me ???

The court has got your defence.

They have sent a copy of the defence to BG.

BG can try and resolve it with you if they want.

BG can decide to carry on with the court case, and have 28 days to tell the court they will be doing so, or the case will be cancelled automatically.

I thought they would throw it out especially as BG said they had recalled it from the debt agency - proof of this had been included when submitting the defence.

Is thier response (court response) what you would normally expect in such a situation (as mine) ? 

Scot_39

BarelySentientAI said:

LuisDiaz said:

''I acknowledge receipt of your defence and copy is being served on claimant (or their solicitor).
The claimant may contact you direct to attempt to resolve any dispute.
If dispute cannot be resolved informally, claimant will inform court they wish to proceed. Court will then inform you of what will happen.


If they wish to proceed, claimant must contact court within 28 days after receiving copy of your defence. 
After that period has elapsed, claim will be stayed. The only action claimant can then take will be apply to judge for order lifting stay.

In plain English what does this mean ? I read it as its with BG to resolve directly with me though they also have an option to come back to court to ask them to proceed with their legal proceedings against me ???

The court has got your defence.

They have sent a copy of the defence to BG.

BG can try and resolve it with you if they want.

BG can decide to carry on with the court case, and have 28 days to tell the court they will be doing so, or the case will be cancelled automatically.

It's all very formally worded because as soon as they BW for BG as claimant registered claim - its a strict legal procedure - with a sequence of steps, time allowances and forms etc.  

And to be fair to you - you are being told - the process has now moved on to its next step.

But it's a legal decision for them to make formally as claimant - to proceed or not.

You just have to wait until they do.


Remember although your complaints are very much related - they are seperate.

BG don't have to settle complaint before or after the 28 days - but they do have to tell court if proceeding.

Complaints, those referred to Ombudsman where needed especially, can take longer (cannot even go to Ombudsman for 8 weeks in many cases).

Re your second post.

The court hasn't looked at the evidence yet - its merely a process - a post box even - for legally binding document exchange - until case proceeds further.

Claim, counter claim etc.

Some will pay in full - some will pay enough to satisfy claimant.  The "court" never considers details.

An actual evidenced hearing - in court - or in arbitration ?? - comes later if required.

BG (BW) may well decide not to proceed.  But telling you by email and telling the court are different. 

The 28 days a backstop to keep the process moving.