Cancelled Holiday due to a Faint

Voyager2002

Danny30 said:

2. The cabin crew said not to worry as we would be put on a later flight. Paramedics also attended and said it was just a faint and no need for a doctors letter or 72 hour wait until flying again which airlines sometimes try to do. They even said to tell Jet2 to contact them directly if required to confirm just a Faint and not to let them say to wait for 72 hours.



4. The lady at the desk said not to worry as our holiday would be rebooked in and that she had spoken to Jet2 24/7 who were aware of the situation and would rebook the trip for us. She said that there would be plenty of options as well as we approaching the end of the season and she told us that we can even call Jet2 24/7 in the car on the way home.

So disappointing for you!

At the point that your daughter had fainted, it would theoretically have been possible for the rest of the family to continue with their holiday, perhaps asking a grandparent to come to the airport to take care of her. Or at least one parent and your son could have taken the holiday. If you had known that leaving the 'plane would mean losing the holiday and no refund, perhaps that is what you had done.

Anyway, you all decided to leave the 'plane on the basis of assurances from the member of cabin crew. You were entitled to trust that what you were told was true.

Again, the company's airport representative gave you information that was, to say the least, highly misleading.

I suggest that you make a formal complaint based on these points (only).

As others have explained, the airline acted correctly in ordering your daughter off the 'plane and no complaint about this has any chance of succeeding. The enforced 72-hour wait is almost certainly in their rules and not something that anyone at the airport could over-ride, and is doubtless something that you agreed to when you accepted their T and Cs as part of making the booking.