Address for xbox live

tigtag02

C_Ronaldo wrote: »

As its been mentioned the lagging isnt microsofts fault, they are aware of the problem and they are fixing it,

If it isn't microsofts fault then why are they fixing it

C_Ronaldo wrote: »

everyone has had a problem with connecting to games recently due to a problem, you can t really complain about it really,

Why cant I complain? Just because everyone is experiencing the same problem? I fail to see your logic in that!! Microsoft are NOT providing me with the uniterupted game play service that I am paying for ~ a fair reason for complaining really.

As I said in my first post I wasn't sure if this was the right board but just needed an address and thanks to choc for providing that.

Not really sure why the *it's your internet/systems/manufacturers fault* comments were nescessary

tigtag02

Santa_Claus_2008 wrote: »

have a look on the xbox.com website they have a replacement disc list but I think it's only limited edition one's that they exchange when faulty/scratched and it take's 30 days to get a replacement....the address is also on there...:D

Where did they hide that then Maybe I just couldn't see the wood for the trees!!

Santa_Claus_2008 wrote: »

also your 360 might be faulty if it's that that is scratching your disc's...once happened to my son so we took it back to game and explained and they swapped it...hth's:D

Nope ~ its the xbox

Santa_Claus_2008 wrote: »

as for xbox itself that has been down over christmas...to many people trying to get on...also your internet would suggest that you are on a 50 ratio which mean's your sharing your internet line with 49 other user's and at this time of year everyone is on the net so everyone's is running a tad slow...that's life I am afraid major holiday school's shut everyone is on the net...

I still standby the fact that they are not providing (and never really have) the service I am paying for rather than *thats life*

Santa_Claus_2008

Hi try and find you a link you have to download a form anyway then fill it in and send it to them and it took 31 days for my son's halo 3 to come back....:D

Santa_Claus_2008

http://www.xbox.com/en-GB/support/discreplacement/discreplacement-program.htm

http://www.xbox.com/en-GB/support/discreplacement/discreplacement-games.htm



I think it's about 5 or 10 quid after the cut off date:D

pullthepin

incase you dont know xbox live has been down all week only working every so often and ****** up on nearly all games

check for the update here, join xbox forums and sign the petition

check the xbox live status here: thttp://www.xbox.com/en-GB/support

tigtag02 wrote: »

:wave:

Not sure if this should be here or onthe vent board but does anyone know how I can get an address to write and complain to xbox live.

I dont seem to be having muech luck

Thanks in advance
tigtag

chocoholic123

http://aceybongos.spaces.live.com/

this website is the blog from the UK xbox community manager - he mentions the lag problems too, its good to keep an eye on for service updates.

Xbox LIVE Status Update

I've been getting hammered with messages and questions about Xbox LIVE over the past few days, and I've noticed some slowness myself. Major Nelson looked into the problems overnight with the technical teams over in the USA and he posted the following:

"You may have noticed that the LIVE service has been having a few issues over the past few days. This includes things like signing in, matchmaking and account recovery. Not everyone has had problems, but I know some of you have and I wanted to give you and update. While the service was never completely offline, problems like this are not acceptable. The entire LIVE team has been working day and night to ensure that you can have a great LIVE experience. While we’re not done yet, I wanted to let you know that things are getting better each hour and that no one on the team is going anywhere until the job is done. Thanks for your patience."

I would like to reiterate Major's comments that this is not acceptable and we're very sorry for any inconvenience it has caused you. Thanks so much, as always, for raising the alarm and letting us know that things are not quite right, and thanks for your patience while we sort these problems out.

He also goes on to say that he wants people to report the problems to xbox support, so they can get to the bottom of them.

custardy

rumour is there maybwe some form of compensation for gold members over this.
nothing confirmed yet though

Red_Rose_Exile

Well, here's the confirmation

donnajunkie

it still wasnt 100% when i was on xbox live on friday night. while getting a game online was almost 100% i couldnt get signed into marketplace. after several minutes the circle thingy that appears when you sign in was still going round. so i gave up.

C_Ronaldo

tigtag02 wrote: »

If it isn't microsofts fault then why are they fixing it



Why cant I complain? Just because everyone is experiencing the same problem? I fail to see your logic in that!! Microsoft are NOT providing me with the uniterupted game play service that I am paying for ~ a fair reason for complaining really.

As I said in my first post I wasn't sure if this was the right board but just needed an address and thanks to choc for providing that.

Not really sure why the *it's your internet/systems/manufacturers fault* comments were nescessary

i didnt type what i was trying to say, Microsoft didnt anticipate how many people would sign up during the christmas period,

you can try and complain but if they will listen to you is a different issue, people on the xbox forums complained about the connections but ms didnt take note at first, ive been on LIVE since it started and the issues during the xmas period have been the first connection issues ive experienced, if it happens again dont get stressed about it as these things happen, no the problem you experienced shouldnt have happened but they did