OCTOPUS ENERGY

BarelySentientAI

Ok, so it's the right meter.  Next thing is to see whether it is the right register.

What make and model is your meter?

SHEILA54

WNC UBC TN6 SKU1 CELLULAR

KAIFA MA120

Would that be right?

BarelySentientAI

It's a Kaifa MA120 meter, that sounds reasonable.

Press the top (or Up) button to enter the menu system.
With the arrow next to General Display, press and hold the top button.
Then press the bottom (or Down) button to scroll down to Tariff Matrix.
With the arrow next to Tariff Matrix, press and hold the top button.
With the arrow next to TOU Register, press and hold the top button.
It should then scroll through four different displays labelled T01, T02, T03 and T04.
Write down the number it shows on each of those four displays.

One of them probably looks like what you think is the meter reading (either that or all of them added together do).  Do any of them look like the number Octopus think the meter reading is?

SHEILA54

They last did a bill on 2/7 but I would say that reading T01 is pretty close to what they would 
say that it is now

SHEILA54

T02 is 480.63 T03 is 0.01 T04 is 0.00
If you add T01 and T02 then that is what my reading is

BarelySentientAI

Perfect, thanks.

So the T01, T02 stuff is like having day and night readings (on most smart meters there are 4 numbers).

The number you are reading is the total, but that isn't always the number that the supplier takes.  Octopus might me choosing to use only T01 to record your usage, which is where it has been confused 

Look again after a few days and see if T02 has changed.  If it hasn't, then you just need to remember that your reading is actually T01 (and not the total) because this might confuse a new supplier if you switch.

If it has, then you've had 480 free units of electricity so far and giving the total reading might make them charge you for it after their investigation.

Reed_Richards

SHEILA54 said:

My reading on my meter is much higher than theirs. 

SHEILA54 said:

T02 is 480.63 T03 is 0.01 T04 is 0.00
If you add T01 and T02 then that is what my reading i

So the reading you are giving Octopus is T01 + T02?  And do Octopus treat your reading as T01?  Or T02?  Or neither?  

SHEILA54

I am giving T01 + 2 as that is what is showing when I scroll through the main programme.  I think , but am not sure as they haven't done a recent bill, that they are only getting T01 from their smart meter readings.  As I said I do not have a home display unit that works as it packed up early this year

SHEILA54

I have repeatedly sent them my readings but they won't accept them and I have been trying to sort this out since April

SHEILA54

What I want to know ids do I owe them money as my readings are higher?