Car Issues - What Rights Do I Have

fleetingmind

I bought a 2018 Land Rover Discovery Sport in September 2022 from Hardwood's and tbh it's been an absolute nightmare. 

It's currently in for repair again for I think the 5th time in 2 years. 
Jaguar Land Rover contributed £500 (I still had to pay towards it) to the latest warranty in September 2023 due to the problems. 

When we bought it they said it would be DND then said it was serviced but it turns out they didn't. Luckily I had emails to prove the sales person lied and only then did they then service it. 

It's the constant time spent of calling them, dropping off the car, picking it up. Constant worry. One time they had it for 2 weeks. 

Even after a year Hardwood's said it needs a new battery, the air conditioning needs servicing. 

Currently in the garage now for more warranty repairs and for a oil/filter change they want to charge me £387.
Plus charged for the "courtesy" car and a warning if they plugged it in to diagnostic and no warranty issues i'd be charged over £200. 

Second warranty expires in September and I don't know what to do and what my rights are. 

The repairs they have done were very costly. 

Thanks

ThorOdinson

Unfortunately this long after you bought it your options are a bit limited. LR are known for being money pits due to poor reliability so you have to factor that into the cost of ownership.

Hoenir

Expensive vehicles make nice status symbols but unfortunately are costly to maintain. 

Alanp

Get rid and buy a Toyota 

Mildly_Miffed

A five six year old car that you've owned for two years needs a battery and the aircon regassing?

No, this is not grounds for any kind of comeback against the vendor. This is normal routine maintenance.

And, yes, main dealers are expensive.
And, yes, just about every garage will charge you an hour's labour to run diagnostics if no warranty issue is found.

Tucosalamanca

I thought the consensus was buy new, let JLR take care of problems for the first three years, then give the keys back and start again.
Secondhand ownership is fraught with difficulties and can be costly. Fortunately you've only had minor, inexpensive issues so far.
If you don't like spending money on cars, perhaps Land Rover ownership isn't for you?

Stateofart

LR are notorious for poor reliability.  Their Discos are particularly prone to failure.

Stubod

With a car 6 years old, that you have had for 2 years, I don't think you have any comeback. Sell it while its's working and get somethoing better....LR have a terrible reputation for reliability and should only be bought new, and then sold as soon as the warranty is up!!

eskbanker

fleetingmind said:

Second warranty expires in September and I don't know what to do and what my rights are. 

In terms of rights, you do have consumer rights (to refund/repair/replace) if you can establish that the vehicle was defective (such as manufacturing faults) at the time of purchase, even if the faults only actually manifested themselves later on.  However, nothing you mention seems to indicate that, so it sounds like you'd have difficulty persuading the retailer that they have any obligations to you....

Goudy

The more Land Rover have pushed their products upmarket, the worse JLR, their products and dealers have become.

I've had a few Discos and used to love them. 
I towed a lot, usually a car trailer and car all over Europe and nothing towed a heavy weight like the 300
TDi and TD5.
You could drive for hours and forget there was something swinging out the back.

The 300TDi was a bit rough around the edges, just a small step up from a farm vehicle really, but apart from the odd easily sorted niggles, they were pretty bombproof.
They were always fixable if you had big enough spanners.

The TD5 was a bit more refined but a little more flaky, plenty of electrical gremlins but once everyone worked out what the common ones where, you could fix them and they worked pretty well.

The L319 was one of my biggest motoring mistakes. 
There were times I nearly set fire to it, I got so sick of it.

From new it wasn't right. Engine, suspension, gearbox, electronic faults just repeated over and over again.
The dealer asked me to consider binning the air suspension and fitting springs and they repeated replaced the same chunks of wiring loom, all to no avail.

My dealer ended up calling me Mr Thursday as that's how long it was before I was either at their door or on the phone.
They just didn't know how to fix it, it was always "it should be alright now" but never was or we're waiting on Land Rovers special technician to talk to or have a look. 

I woke up one day and told myself that's it with Land Rover.
I swapped it for a D'Max double cab that ran faultlessly for 150k and is still on the road now at over 230k.

Grumpy_chap

fleetingmind said:

I bought a 2018 Land Rover Discovery Sport in September 2022 from Hardwood's and tbh it's been an absolute nightmare. 

It's currently in for repair again for I think the 5th time in 2 years. 
Jaguar Land Rover contributed £500 (I still had to pay towards it) to the latest warranty in September 2023 due to the problems. 

When we bought it they said it would be DND then said it was serviced but it turns out they didn't. Luckily I had emails to prove the sales person lied and only then did they then service it. 

It's the constant time spent of calling them, dropping off the car, picking it up. Constant worry. One time they had it for 2 weeks. 

Even after a year Hardwood's said it needs a new battery, the air conditioning needs servicing. 

Currently in the garage now for more warranty repairs and for a oil/filter change they want to charge me £387.
Plus charged for the "courtesy" car and a warning if they plugged it in to diagnostic and no warranty issues i'd be charged over £200. 

Second warranty expires in September and I don't know what to do and what my rights are. 

The repairs they have done were very costly. 

Thanks

It is not clear which issues are of concern to the OP.
Purchased a 4 year old car and has been to the garage 5 times in 2 years, now 6 year old car.
New battery and air con regass on a 6 yo car are to be expected.
Oil / filter change is routine servicing.  There is a choice to pay main dealer rates or shop around.
"Courtesy" car does not mean "free" car - either the customers requiring the "courtesy" car pay directly, or every customer pays a bit more on the bill but, still, ultimately, customers have to pay.

What issues have arisen that are not expected or routine servicing?