Gemini Parking Solutions - Hospital Parking

jrc123

Hi All,

I'm have been on the forum a long time and successfully won a court case previously and now I'm back with a new ticket.

Received this on the 11/08/2024 in a Hospital which is patrolled by Gemini Parking Solutions.
My wife was in labour and had to stay a few nights after - a pretty good reason.

The rules for parking are:

• You have to purchase the first ticket which is £2.50 from Ring Go app or via a ticket machine.
• The maternity ward offer 24 hour parking with a parking permit given from the maternity ward (image attached).
• I used the Ring Go app and was there from 8th August and left on the 11th August. For the prior 3 days there was no issue or ticket, but maybe the attendant wasnt there - who knows?!
• 
  

Image of the parking ticket an permit attached.

• Flaws in the ticket is the time is 12:05 no idea if this is AM or PM.
• Previous 3 days i never had an issues or tickets.

Now do i go down the route of sending in an appeal with the real evidence or go down the route as per the forum suggests?

thanks for the help

jrc123

Parking ticket and permit images here

Gr1pr

First task is plan A in the newbies sticky thread 

Complain about the PCN ASAP to PALS, get it cancelled by PALS 

PALS is always the first action at hospitals

jrc123

I spoke to PALS today and they told me to appeal first to Gemini and if not successful write them an email.

I didnt feel confident with that approach.

Once i appeal then i have admitted driving etc.

Gr1pr

Then wait for a postal notice to keeper before appealing, but keep poking PALS because they should be complying with the NHS guidelines , not fobbing you off , especially because Gemini will reject any appeal 

More like PALS couldn't be rsd

jrc123

as this was a window ticket will they send a postal notice? 
I will call the PALS team again and keep poking at them.

At the moment shall i hold off sending an appeal which would only get rejected?

jrc123

Also where can i find the NHS guildlines?

Gr1pr

Google. https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles

Do not appeal a windscreen PCN, wait for a postal notice and try to use the guidelines to get a cancellation from PALS whilst waiting, its what PALS are supposed to do, assist patients and their helpers or relatives, they are not there to assist private parking companies , even at Whips Cross 

KeithP

NHS car parking guidance 2022 for NHS trusts and NHS foundation trusts

jrc123

thanks for that will take a read, but no mentioned of maternity parking which is special about this particular hospital.

I will press the PALS team tomorrow again and await the postal notice.

Gr1pr

Why does the NTD say no ticket. ?  Did the driver pay using Ringgo. ? If yes then no vehicle would have a ticket !

So was the parking paid for or not. ?  Yes or No. ?