Website not helping to respond cashback problem

mrkfm01

Hi.
I signed up for broadband via this site but did not get the cashback despite Talktalk providing the info required to Giftcloud.

Martin's Money website said they would help and asked me to contact them but didn't respond despite me chasing.

I'm annoyed because I only signed up because I trusted the process on this website and their staff also said they would help but didn't when I tried contacting them via !!!!!! they didn't respod.

Can anyone advise how I get the £50 voucher I am owed please?

I only signed up to this deal because it was via this site and I trust Martin Lewis but now I feel like I have been conned

Bradden

Cashback sites regularly fail to track for any number of reasons.

MSE do warn people it's not guaranteed.

Tracking problems can occur when using cashback sites. There are times when you'll expect to be paid but won't be.


Top cashback sites: Make £100s when you shop online – MSE (moneysavingexpert.com)

MSE_James

Hi @mrkfm01 - sorry to hear things haven't gone smoothly. 

You mention emailing a vouchers@moneysavingexpert address which doesn't sound quite right - please can you check which email address you wrote to?

If you email voucherhelp@moneysavingexpert.com then our team should be able to assist.   

Further details of what to include in your email are here: 
https://help.moneysavingexpert.com/en/articles/8879527-not-got-your-mse-blagged-broadband-phone-tv-voucher 

J_B

mrkfm01 said:
I only signed up to this deal because it was via this site and I trust Martin Lewis but now I feel like I have been conned

Just remember that ...

Martin Steven Lewis CBE is an English financial journalist and broadcaster. Lewis founded the website MoneySavingExpert.com. He sold the website in 2012 to the Moneysupermarket.com group for up to £87 million.

https://en.wikipedia.org/wiki/Martin_Lewis_(financial_journalist)

eskbanker

J_B said:

mrkfm01 said:
I only signed up to this deal because it was via this site and I trust Martin Lewis but now I feel like I have been conned

Just remember that ...

Martin Steven Lewis CBE is an English financial journalist and broadcaster. Lewis founded the website MoneySavingExpert.com. He sold the website in 2012 to the Moneysupermarket.com group for up to £87 million.

https://en.wikipedia.org/wiki/Martin_Lewis_(financial_journalist)

But he still has an active role to play, hence his photo remaining at the top of the page to implicitly endorse the content.

In 2012, MSE joined the MoneySupermarket Group – with Martin continuing in his role as Editor-in-Chief. At the end of 2015, the period contracted in the sale, the contractual relationship was over and Martin could have left (or been asked to leave).

Yet no one wanted that. So in 2016 Martin moved from Editor-in-Chief to a permanent new role as MSE's Executive Chair, overseeing the site, focusing on journalism and content quality, ethics, strategy and creativity. A role he relished and continues to do to this day – still writing lots of content, overseeing the editorial line and playing the leading role in MSE and what it does.

https://www.moneysavingexpert.com/site/martin-lewis-biography/